Angel Conwell
Winston-Salem
Summary
Dynamic customer service professional who enhances customer satisfaction through effective conflict resolution and active listening. Skilled in managing high-volume calls and transactions, I excel in fostering relationships and ensuring a seamless experience, consistently receiving positive feedback for my empathetic approach and attention to detail.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative
Blue Cross NC
08.2023 - 09.2024
- Educated members on pre-authorization processes and benefits.
- Improved customer satisfaction by using critical thinking and problem solving skills.
- Resolved customers complaints efficiently and promptly.
- Built strong and active relationships with customers by understanding their concerns, and actively listening.
Cashier-Customer Lead
Food Lion
02.2016 - 06.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Health Care Management
Winston-Salem State University
Winston-Salem, NC05-2023
Skills
- Attention to details
- strong verbal and written communication
- multitasking in high volume environments
- Empathy and active listening
- Conflict resolution
- Inbound and outbound calling
Timeline
Remote Customer Service Representative
Blue Cross NC
08.2023 - 09.2024
Cashier-Customer Lead
Food Lion
02.2016 - 06.2022
Bachelor of Science - Health Care Management
Winston-Salem State University
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