Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anesia Cherry

Charlotte

Summary

Delivered measurable results in healthcare operations, achieving a 20% reduction in patient wait times, a 15% increase in efficiency, and a 10% decrease in supply costs. Background includes urgent care, dental, and multi-site operations, with a focus on improving compliance and streamlining workflows. Enhanced patient satisfaction by up to 25% through targeted operational improvements.

Overview

11
11
years of professional experience

Work History

Virtual Account Manager

Dentsply Sirona
11.2024 - Current
  • Created performance reports that shaped executive strategies.
  • Initiated lead-management improvements, resulting in increased engagement accuracy.
  • Partnered with leadership to discover and develop new business avenues.
  • Enhanced team capabilities through comprehensive training and onboarding of new employees.
  • Managed continuous improvement efforts to maintain alignment with evolving market trends.

Lead Clinical Dental Assistant

Leary Family Dentistry
09.2022 - 09.2024
  • Reduced patient wait times by 20%, increasing satisfaction scores.
  • Trained and mentored assistants, improving compliance and safety performance.
  • Delivered patient education that improved treatment adherence and outcomes.
  • Implemented inventory controls that eliminated supply shortages.
  • Supported complex dental procedures, ensuring error-free clinical environments.

Patient Care Coordinator

Homehelper
03.2019 - 09.2022
  • Coordinated care plans and visits, improving patient satisfaction by 25%.
  • Maintained accurate, compliant EHR records across patient charts.
  • Acted as liaison between patients, families, and providers, enhancing communication.
  • Scheduled home visits that optimized provider resources.
  • Supported patient access initiatives that expanded timely care availability.

Healthcare Operations Manager

Starmed – Multi-Site Urgent Care
01.2020 - 04.2022
  • Boosted efficiency by 15% through workflow redesign and process improvements.
  • Conducted audits that cut billing errors and closed compliance gaps.
  • Negotiated vendor contracts, saving 10% in supply costs annually.
  • Directed daily operations across multiple urgent care sites, ensuring smooth patient flow.
  • Implemented cross-department workflows that reduced service disruptions.

Data Entry Specialist

Freeman’s Towing
01.2015 - 01.2016
  • Entered thousands of records with 100% accuracy, ensuring compliance.
  • Conducted audits that improved data integrity across systems.
  • Created filing systems that cut retrieval times significantly.

Education

Juris Master - Healthcare

Liberty University

Human Biology

Liberty University

Biology

University of North Carolina
Charlotte

Skills

  • Provider credentialing and onboarding
  • Audits for compliance (OSHA, HIPAA, CMS)
  • Optimized workflows for patient management
  • KPI analysis and reporting metrics
  • Management of operations across multiple sites
  • EHR/EMR documentation precision
  • Claims processing oversight and billing management
  • Training in mentorship and leadership skills
  • Management of vendor relationships
  • Collaboration between departments

Timeline

Virtual Account Manager

Dentsply Sirona
11.2024 - Current

Lead Clinical Dental Assistant

Leary Family Dentistry
09.2022 - 09.2024

Healthcare Operations Manager

Starmed – Multi-Site Urgent Care
01.2020 - 04.2022

Patient Care Coordinator

Homehelper
03.2019 - 09.2022

Data Entry Specialist

Freeman’s Towing
01.2015 - 01.2016

Juris Master - Healthcare

Liberty University

Human Biology

Liberty University

Biology

University of North Carolina

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Anesia Cherry