Anellia Galloway
Reidsville
Summary
Dynamic professional with extensive experience in customer service and office administration at Old Dominion Freight. Proven ability to enhance client satisfaction through effective problem-solving and critical thinking. Skilled in Microsoft Excel and adept at managing sensitive information while fostering strong relationships. Committed to improving operational efficiency and team productivity.
Overview
9
9
years of professional experience
Work History
Leave of Absence Administrative Assistant
Old Dominion Freight
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Corporate Transportation Phone Specialist
Old Dominion Freight
11.2023 - 05.2024
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Participated proactively in team meetings, offering suggestions for process improvements that led to enhanced performance metrics.
- Improved team productivity by sharing knowledge and assisting colleagues with complex issues.
- Handled escalated calls calmly and professionally, resulting in satisfactory resolutions for both parties involved.
- Enhanced customer satisfaction by addressing and resolving phone inquiries in a timely manner.
- Developed rapport with clients through active listening and empathetic communication skills.
- Reduced hold time for customers by efficiently navigating internal systems to find answers quickly.
- Maintained high levels of professionalism while managing challenging customer situations.
Client Escalation Solution Specialist
TRUIST
05.2022 - 10.2023
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Implemented corrective actions to fix root causes of various issues.
Assistant Manager
Walmart
07.2016 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
No Degree - Gender Studies
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Reidsville High School
Reidsville, NC01-2009
Skills
- Customer service
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Critical thinking
- Strong problem solver
- Professional communication
- Data entry
Timeline
Leave of Absence Administrative Assistant
Old Dominion Freight
05.2024 - Current
Corporate Transportation Phone Specialist
Old Dominion Freight
11.2023 - 05.2024
Client Escalation Solution Specialist
TRUIST
05.2022 - 10.2023
Assistant Manager
Walmart
07.2016 - 08.2022
No Degree - Gender Studies
Guilford Technical Community College
High School Diploma -
Reidsville High School
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