Andria Jones

Durham

Summary

Versatile professional with a strong foundation in customer service and administration, excelling in conflict resolution and team coordination. Experienced in handling sensitive information, scheduling appointments, and improving processes to elevate visitor experiences. Adept at fostering collaboration and efficiency in fast-paced environments.

Overview

years of professional experience

Work History

Receptionist / Telefundraiser

Integral Resources

04.2023 - 05.2026

Conducted outbound fundraising calls, fostering strong communication and client engagement to support fundraising goals.
Managed inbound calls and greeted visitors, providing professional front-desk support that enhanced visitor experience.
Scheduled appointments and maintained accurate CRM and donor records.
Handled confidential information with accuracy and discretion.
Supported administrative and office coordination tasks, ensuring smooth daily operations and effective team collaboration.

Team Ambassador

LLCSNACKS

Durham

01.2020 - 04.2023

Provided customer service and resolved customer issues to enhance satisfaction.
Trained employees on procedures and customer interaction standards to improve service quality.
Supervised team members to ensure smooth daily operations in fast-paced environment.
Assisted in scheduling team shifts to ensure adequate coverage.
Managed cash handling, register balancing, and daily deposits.

Shift Lead

McDonald's

03.2018 - 01.2020

Led shift operations in a high-volume food service environment.
Managed shift schedules to maintain optimal staffing levels and coverage.
Supported food preparation, customer service, and team workflow to ensure efficient operations.
Trained new employees on register use and procedures.
Managed cash handling and operational tasks to maintain financial accuracy.
Maintained food safety and cleanliness standards.
Resolved customer complaints and implemented solutions to improve satisfaction.

Customer Service Representative

Food Lion

01.2016 - 03.2018

Addressed and resolved customer concerns to ensure satisfaction and loyalty.
Facilitated customer purchases, returns, and inquiries to enhance overall shopping experience.
Operated POS system and processed transactions accurately.
Coordinated front-end operations during peak hours to maintain efficient service flow.
Ensured cleanliness and organization of front-end area to promote a welcoming environment.

Education

Some College (No Degree) -

North Carolina Central University

Durham, NC

Skills

Front-desk support
Call management
Appointment scheduling
Customer engagement
Client relations
Onboarding support

Time management
Problem solving
Conflict resolution
Team collaboration
Confidentiality adherence
Service-oriented mindset

Timeline