Andrew J. Brown
Greensboro,NC
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
17
17
years of professional experience
1
1
Certification
Work History
In Home Delivery Driver
Furnitureland South
5635 Riverdale Drive, Jamesrown NC
09.2023 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
Assistant Operations Manager and Driver
All My Sons Moving Storage
10.2020 - 08.2023
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Interacted with customers to determine needs and opportunities for additional sales.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Operating 26 foot truck
- Coordinated with General Manager in different operational issues and promotional activities.
- Generated operational reports for management on monthly schedule.
- Developed systems and procedures to improve operational quality and team efficiency.
- Communicated with customers to assess satisfaction with products and services received
Material Handlers
Kidde
03.2021 - 05.2021
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Assistant Manager
Hibbett Sporting
07.2020 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Catering Coordinator
Panera Bread
01.2007 - 07.2020
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Sales Associate
Rack Room Shoes
10.2019 - 02.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached browsing customers to initiate conversations to determine buying preferences
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
High School Diploma -
Western Alamance High School
Elon, NC06.2010
Skills
- Crispani pizza maker, proficient in operations of catering food at any event with prepared food from Bread
- Delivery, Marketing, presentations, phone
- Client Relationship Management
- Customer relation
- Logistics Support
- Surveillance system
- Policy Enforcement
- Operations Management
- Time Management
- Valid Driver's License
- Heavy Hauling
- Teamwork and Collaboration
- Safe Driving
- Pre-Trip and Post-Trip Inspections
References
- REFERENCES
- Adam Wheeley 336-792-8076
- Jerry McCollum 336-901-1986
- Carlene Brown 336-684-7097
Accomplishments
- Sales - Increased sales by 30% over a two year period.
- Brought in 20 new customers.
- Exceeded monthly quota 8 times a year.
Certification
- License - Class B Commerical license
Timeline
In Home Delivery Driver
Furnitureland South
09.2023 - Current
Material Handlers
Kidde
03.2021 - 05.2021
Assistant Operations Manager and Driver
All My Sons Moving Storage
10.2020 - 08.2023
Assistant Manager
Hibbett Sporting
07.2020 - 09.2020
Sales Associate
Rack Room Shoes
10.2019 - 02.2020
Catering Coordinator
Panera Bread
01.2007 - 07.2020
High School Diploma -
Western Alamance High School