Andrew Wright
Gastonia
Summary
Accomplished leader with expertise in strategic development and team leadership, driving significant growth at F5 Security & Automation. Enhanced customer satisfaction and retention through innovative solutions and process improvements. Proven track record in sales, achieving a 266% increase in upsell averages. Skilled in data analysis and customer relationship management, fostering collaborative environments.
Overview
17
17
years of professional experience
Work History
Director of Security
Data Communications
Charlotte, NC
11.2023 - 06.2025
- Developed strategic initiatives to enhance operational efficiency and streamline processes.
- Collaborated with cross-functional teams to drive project alignment and support organizational goals.
- Established and maintained relationships with key stakeholders to ensure project success and stakeholder engagement.
- Oversee strategic initiative, resulting in a significant ROI and streamlined operations.
- Add and manage existing and new customer base.
- Spearheaded LV development initiatives, resulting in substantial improvements in project turnaround times and customer satisfaction.
- As a ten million dollar revenue per year company, I sold roughly seven hundred thousand on the security side of the business from Jan. to April of 2025.
President
Shield Smart Homes, LLC.
Charlotte, NC
11.2021 - 11.2023
- Directed strategic initiatives to enhance smart home technology adoption and customer satisfaction.
- Led cross-functional teams in developing innovative home automation solutions.
- Oversaw operational budgeting, resource allocation, and financial forecasting for sustainable growth.
- Established partnerships with technology providers to expand service offerings and improve product quality.
- Implemented performance metrics to assess team effectiveness and streamline processes across departments.
- Cultivated company culture by promoting collaboration, accountability, and continuous improvement among staff.
- Negotiated contracts with vendors to optimize supply chain efficiency and reduce costs.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Vice President
F5 Security & Automation, LLC.
Charlotte, NC
12.2018 - 11.2021
- Managed staff and operations, enhancing productivity and efficiency.
- Built strong customer relationships, increasing client retention.
- Supported company president, ensuring seamless leadership continuity.
- Improved financial performance, achieving measurable business goals.
- Exhibited leadership and motivational skills, fostering team success.
- Fostered cross-departmental collaboration on security projects, enhancing communication and driving shared accountability for outcomes.
- Directed operations and staff management, driving substantial improvements in productivity and efficiency across the organization.
- Cultivated strong partnerships with clients, significantly boosting retention rates and enhancing overall customer satisfaction.
- Assisted the company president in strategic initiatives, ensuring smooth leadership transitions and operational continuity.
- Enhanced financial performance through data-driven strategies, consistently meeting and exceeding business objectives.
- Promoted teamwork on security projects, improving cross-departmental communication and fostering shared accountability for successful outcomes
- From 2018 to 2021, we went from a company of seven employee's with a revenue of three hundred thousand, to a company of thirty employee's and a revenue of five million by 2021.
Director of Business Development
Roby Services
Charlotte, NC
02.2017 - 12.2018
- Led expansion into new markets, boosting client base and revenue.
- Cultivated strategic partnerships, enhancing service offerings.
- Maintained client relationships, introducing innovative solutions.
- Identified growth opportunities, achieving measurable business results.
- Streamlined development processes, improving operational efficiency.
- Enhanced client engagement strategies, resulting in substantial improvements in retention rates and overall satisfaction.
Southeast Sales & Operations Manager
Defender Direct Inc.
Charlotte, NC
08.2008 - 01.2017
- Managed daily sales and installations of ADT products, overseeing 500 monthly installs.
- Trained technicians in upselling, boosting in-home product sales.
- Enhanced operational efficiency, ensuring seamless service delivery.
- Resolved installation challenges, maintaining high customer satisfaction.
- Developed team skills, fostering a collaborative work environment.
- Spearheaded regional sales initiatives, achieving substantial growth in market share and enhancing brand visibility across the Southeast.
- Cultivated a positive team environment, encouraging collaboration and professional development to enhance overall team performance.
- Took our in home upsell average from $250 to $1100 by 2017.
Education
Bachelor of Science - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NCSkills
- Team Leadership
- Process Improvement
- Data Analysis
- Customer Relationship Management
- Strategic development
- Sales experience
- In-depth product knowledge
Timeline
Director of Security
Data Communications
11.2023 - 06.2025
President
Shield Smart Homes, LLC.
11.2021 - 11.2023
Vice President
F5 Security & Automation, LLC.
12.2018 - 11.2021
Director of Business Development
Roby Services
02.2017 - 12.2018
Southeast Sales & Operations Manager
Defender Direct Inc.
08.2008 - 01.2017
Bachelor of Science - Criminal Justice
University of North Carolina At Charlotte