Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Wright

Gastonia

Summary

Accomplished leader with expertise in strategic development and team leadership, driving significant growth at F5 Security & Automation. Enhanced customer satisfaction and retention through innovative solutions and process improvements. Proven track record in sales, achieving a 266% increase in upsell averages. Skilled in data analysis and customer relationship management, fostering collaborative environments.

Overview

17
17
years of professional experience

Work History

Director of Security

Data Communications
11.2023 - 06.2025
  • Developed strategic initiatives to enhance operational efficiency and streamline processes.
  • Collaborated with cross-functional teams to drive project alignment and support organizational goals.
  • Established and maintained relationships with key stakeholders to ensure project success and stakeholder engagement.
  • Oversee strategic initiative, resulting in a significant ROI and streamlined operations.
  • Add and manage existing and new customer base.
  • Spearheaded LV development initiatives, resulting in substantial improvements in project turnaround times and customer satisfaction.
  • As a ten million dollar revenue per year company, I sold roughly seven hundred thousand on the security side of the business from Jan. to April of 2025.

President

Shield Smart Homes, LLC.
11.2021 - 11.2023
  • Directed strategic initiatives to enhance smart home technology adoption and customer satisfaction.
  • Led cross-functional teams in developing innovative home automation solutions.
  • Oversaw operational budgeting, resource allocation, and financial forecasting for sustainable growth.
  • Established partnerships with technology providers to expand service offerings and improve product quality.
  • Implemented performance metrics to assess team effectiveness and streamline processes across departments.
  • Cultivated company culture by promoting collaboration, accountability, and continuous improvement among staff.
  • Negotiated contracts with vendors to optimize supply chain efficiency and reduce costs.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

Vice President

F5 Security & Automation, LLC.
12.2018 - 11.2021
  • Managed staff and operations, enhancing productivity and efficiency.
  • Built strong customer relationships, increasing client retention.
  • Supported company president, ensuring seamless leadership continuity.
  • Improved financial performance, achieving measurable business goals.
  • Exhibited leadership and motivational skills, fostering team success.
  • Fostered cross-departmental collaboration on security projects, enhancing communication and driving shared accountability for outcomes.
  • Directed operations and staff management, driving substantial improvements in productivity and efficiency across the organization.
  • Cultivated strong partnerships with clients, significantly boosting retention rates and enhancing overall customer satisfaction.
  • Assisted the company president in strategic initiatives, ensuring smooth leadership transitions and operational continuity.
  • Enhanced financial performance through data-driven strategies, consistently meeting and exceeding business objectives.
  • Promoted teamwork on security projects, improving cross-departmental communication and fostering shared accountability for successful outcomes
  • From 2018 to 2021, we went from a company of seven employee's with a revenue of three hundred thousand, to a company of thirty employee's and a revenue of five million by 2021.

Director of Business Development

Roby Services
02.2017 - 12.2018
  • Led expansion into new markets, boosting client base and revenue.
  • Cultivated strategic partnerships, enhancing service offerings.
  • Maintained client relationships, introducing innovative solutions.
  • Identified growth opportunities, achieving measurable business results.
  • Streamlined development processes, improving operational efficiency.
  • Enhanced client engagement strategies, resulting in substantial improvements in retention rates and overall satisfaction.

Southeast Sales & Operations Manager

Defender Direct Inc.
08.2008 - 01.2017
  • Managed daily sales and installations of ADT products, overseeing 500 monthly installs.
  • Trained technicians in upselling, boosting in-home product sales.
  • Enhanced operational efficiency, ensuring seamless service delivery.
  • Resolved installation challenges, maintaining high customer satisfaction.
  • Developed team skills, fostering a collaborative work environment.
  • Spearheaded regional sales initiatives, achieving substantial growth in market share and enhancing brand visibility across the Southeast.
  • Cultivated a positive team environment, encouraging collaboration and professional development to enhance overall team performance.
  • Took our in home upsell average from $250 to $1100 by 2017.

Education

Bachelor of Science - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Team Leadership
  • Process Improvement
  • Data Analysis
  • Customer Relationship Management
  • Strategic development
  • Sales experience
  • In-depth product knowledge

Timeline

Director of Security

Data Communications
11.2023 - 06.2025

President

Shield Smart Homes, LLC.
11.2021 - 11.2023

Vice President

F5 Security & Automation, LLC.
12.2018 - 11.2021

Director of Business Development

Roby Services
02.2017 - 12.2018

Southeast Sales & Operations Manager

Defender Direct Inc.
08.2008 - 01.2017

Bachelor of Science - Criminal Justice

University of North Carolina At Charlotte

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Andrew Wright