Andrew Shreffler

I work with guests on a daily basis, helping them with specific store requests. Whether it be moving furniture, opening a case, or store-related questions. I also work at the register station. My duties there included checking out guests, wrapping and bagging fragile items, and I also handle customer negotiations with vendors, as well as any customer complaints. I also handle settling the cash drawers at the end of the night and making deposits.

• I worked as a guest Service Agent. My duties included checking-in and check-out of guests, preparing incoming check-ins for that day, handling guest requests and working with the correct department to fulfill those requests. I handled guest complaints and worked with the guest and my management to help resolve the issue and make their stay a more pleasant experience. I also helped guests move their luggage and other personal items to their rooms. Finally, I was responsible for my own cash drawer throughout my shift, which I would need to count in and out every shift. I would then take my excess cash and deposit it into a safe. I was also responsible for my own hotel masterkey, that I had to lock up every shift.
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