Andrew Roller
Concord
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment. Strong problem-solving skills and attention to detail, driving operational excellence and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager (Pro Services)
Lowes Home Improvment
01.2025 - Current
- Supervised daily store operations to ensure exceptional customer service and compliance with company standards.
- Trained and mentored team members on product knowledge, sales techniques, and operational procedures.
- Implemented inventory management practices that reduced stock discrepancies and improved accuracy.
- Analyzed sales reports to identify trends, optimize product placement, and enhance merchandising strategies.
- Helped grow the Pro department sales by over 1 Million dollars and helped increase sales specialists volume compared to last year.
Operations(Receiving) Supervisor
Lowes Home Improvment
09.2024 - 12.2024
- Supervised receiving operations, ensuring accurate and efficient processing of incoming shipments.
- Trained and mentored staff on proper handling and inspection of goods to maintain quality standards.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Coordinated with vendors to resolve shipping issues, enhancing overall supply chain efficiency.
Lumber Department Supervisor
Lowes Home Improvment
04.2024 - 09.2024
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained new associates on product knowledge, customer service techniques, and operational procedures.
- Monitored inventory levels, implementing strategies to reduce excess stock and improve turnover rates.
- Developed merchandising displays to optimize product visibility and drive sales performance.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments within a high volume and fast paced department.
Plumbing and Electrical Supervisor
Lowes Home Improvment
09.2023 - 04.2024
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on departmental processes and best practices.
- Implemented process improvements that enhanced productivity and reduced waste.
- Monitored inventory levels, ensuring timely replenishment of supplies and materials.
- Conducted performance evaluations, providing constructive feedback to team members.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
Delivery Coordinator
Lowes Home Improvment
03.2023 - 09.2023
- Coordinated delivery schedules to ensure timely service and customer satisfaction.
- Assisted in managing inventory levels to meet operational demands efficiently.
- Collaborated with team members to resolve delivery issues promptly.
- Adapted quickly to changes in priority requests or scheduling conflicts.
- Maintained accurate documentation of shipments and related paperwork.
Plumbing & Electrical Associate
Lowes Home Improvment
03.2022 - 03.2023
- Assisted customers with electrical and plumbing product inquiries and troubleshooting.
- Maintained inventory levels of components to ensure availability.
- Organized merchandise in the departments for efficient stocking and retrieval.
Education
High School Diploma -
Central Cabarrus
ConcordSkills
- Problem-solving
- Customer service and engagement
- Team building and leadership
- Attention to detail
- Order management
- CRM expertise
- Time management
- Organization
Timeline
Assistant Store Manager (Pro Services)
Lowes Home Improvment
01.2025 - Current
Operations(Receiving) Supervisor
Lowes Home Improvment
09.2024 - 12.2024
Lumber Department Supervisor
Lowes Home Improvment
04.2024 - 09.2024
Plumbing and Electrical Supervisor
Lowes Home Improvment
09.2023 - 04.2024
Delivery Coordinator
Lowes Home Improvment
03.2023 - 09.2023
Plumbing & Electrical Associate
Lowes Home Improvment
03.2022 - 03.2023
High School Diploma -
Central Cabarrus