ANDREW ROCCO
Fine Dining Service Professional
Charlotte
Summary
Results-driven sales professional with a passion for fostering meaningful connections and a commitment to win-win outcomes that support both client success and company goals. A dedicated individual committed to leveraging my expertise to bring people together and achieve shared goals. Most importantly, known for unwavering determination and willingness to go above and beyond to deliver exceptional results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Server
STK
03.2024 - Current
- Worked to create extraordinary experiences through hospitality, adeptly guiding guests through menu selections and ensuring their satisfaction while effectively contributing to sales goals through upselling techniques and maintaining a seamless dining experience for patrons.
- Served food and beverages promptly with focused attention to customer needs, tailored to high-profile guests, corporate groups, and special events
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated deep product knowledge to guests to better curate personal experiences
- Performed opening and closing duties, ensuring the restaurant was prepared for seamless service transitions.
Server
Firebirds Wood Fired Grill
10.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs
Associate
Blank Canvas, LLC.
06.2022 - 09.2023
- Served as a contributing member to a small business specializing in maintaining real estate listings, decorating and improving residential and commercial properties.
Personal Vehicle Driver
UPS
10.2020 - 01.2022
- Delivered individual packages to commercial and residential customers and maintained an accurate log of confirmed deliveries.
Education
Bachelor's - BS in Computer Science
Univeristy of New Mexico
Albuquerque, NM 08.2018 - 05.2020
Associate - BS in Marketing Management
California State Polytechnic University
Pomona, California 09.2017 - 06.2018
Skills
- Extensive experience in customer service
- Verbal and written communication skills
- Attention to detail
- Ability to lead a team towards a common goal
- Accountable for individual responsibilities
- Strong ability to sell
- Proficiency working with intermediate computer programs in Python
- Broad knowledge of commercial enterprise and business operations
Timeline
Server
STK
03.2024 - Current
Server
Firebirds Wood Fired Grill
10.2023 - 03.2024
Associate
Blank Canvas, LLC.
06.2022 - 09.2023
Personal Vehicle Driver
UPS
10.2020 - 01.2022
Bachelor's - BS in Computer Science
Univeristy of New Mexico
08.2018 - 05.2020
Associate - BS in Marketing Management
California State Polytechnic University
09.2017 - 06.2018
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