Andrew Ray
Charlotte
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A diligent person who learns fast and is always looking for opportunities to grow. Strong advocate for a positive and holistic work environment.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Manager
Enterprise Rent-A-Car
08.2022 - Current
- Be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert.
- Master the knowledge and skills needed to eventually run my own branch, cultivate new business and develop a team.
- Train in a hands-on learning environment and receive the guidance, mentoring, and support needed to be successful through monthly, quarterly, and annual training sessions.
- Get out into the community and establish the relationships essential to building my own operation.
- Learn to excel at customer service, sales and marketing, finance, and operations. Our culture is one of friendly competition, which is critical to growing our business — and your success.
- Focus on the 4 core areas of Enterprise to run a successful operation. Including growth, profit, customer service, and employee development.
- Equal Opportunity Employer/Disability/Veterans
Assistant Manager
Platos Closet
3 2022 - 08.2022
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assist store manager in monthly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Develop strategy to increase sales and drive profits.
- Managed world's largest Plato's Closet from September 2019-June 2020.
Customer Service Representative
Maryland Department Of Labor
10.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing claimant needs and resolving concerns for unemployment benefits.
- Provided primary claimant support to callers throughout work day.
- Clarified claimant issues and determined root cause of problems to resolve complaints and holds with unemployment accounts.
- Offered advice and assistance to claimants, paying attention to special needs or wants.
Site Assistant Intern
Freedom School Partners
05.2016 - 08.2019
- Helped with administrative support by managing students, coordinating daily activities, and serving as point of contact between main office and site
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls for site.
- Analyzed problems on site and worked with staff to develop solutions.
- Distributed office supplies and files for staff.
- Maintained office schedule and calendar of workflow and meetings.
- Collaborated with team to optimize workflow and achieve objectives.
- Fill in as Student Leader Intern (teacher) in classroom, as needed.
- This job was ONLY during summer time-6 week enrichment program to prevent summer reading loss in children from low-income neighborhoods.
Program Assistant
Wings For Kids
08.2018 - 05.2019
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Assisted with planning and coordinating day-to-day and special program activities alongside Program Director.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assist in implementing social-emotional learning curriculum as needed
- Serve as the point of contact for program, staff, & student data
- -Provide coaching and feedback for new WINGS members
- Establish relationships with key stakeholders
Education
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Charlotte, NC 08.2015 - 05.2018
Bachelor of Arts - English
University of North Carolina At Charlotte
Charlotte, NC 08.2015 - 05.2018
No Degree - Psychology
Central Piedmont Community College
Charlotte, NC 05.2001 -
No Degree - Political Science
University of North Carolina At Pembroke
Pembroke, NC 05.2001 -
Accomplishments
Co-creator and preseident of an organization while at University of North Carolina at Charlotte called Conscious Connection.
Mentor at University of North Carolina at Charlotte with a program called SAFE (Student Advising for Freshman Excellence).
Timeline
Manager
Enterprise Rent-A-Car
08.2022 - Current
Customer Service Representative
Maryland Department Of Labor
10.2021 - 01.2022
Program Assistant
Wings For Kids
08.2018 - 05.2019
Site Assistant Intern
Freedom School Partners
05.2016 - 08.2019
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
08.2015 - 05.2018
Bachelor of Arts - English
University of North Carolina At Charlotte
08.2015 - 05.2018
No Degree - Psychology
Central Piedmont Community College
05.2001 -
No Degree - Political Science
University of North Carolina At Pembroke
05.2001 -
Assistant Manager
Platos Closet
3 2022 - 08.2022
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