Andrew Raby
Franklin
Summary
Dynamic Sales Professional with over 15 years of experience in Consultative Selling, Account Management, Customer Service, and Management in various professional environments. Built lasting business relationships with customers and guests in order to drive growth and profitability. Looking for a team-focused environment to make a positive impact.
Overview
21
21
years of professional experience
Work History
Senior Executive Host
Harrah’s Cherokee Casino
2024.07 - 2026.01
- Build and maintain relationships with an assigned book of VIP guests to drive growth and profitability.
- Assist guests and provide customer service on current trips, while always promoting future trips through a variety of promotional tools such as concerts, VIP Events, and experience/free play offers.
- Evaluate guest profitability to help facilitate business decisions in terms of comp worth and guest offers.
Assistant Store Manager
Ingles Markets
2024.01 - 2024.06
- Helped manage a team of 25+ associates across various departments to ensure a high level of customer service, employee satisfaction, and see that company standards are met and exceeded.
- Oversaw store operations in the absence of the store manager.
Service Manager
Orkin Pest Control
2023.06 - 2023.12
- Began as a Home Sales Inspector and after having early success, I was promoted to Service Manager.
- Responsible for overseeing 12 pest control technicians and managing route progress across 7 counties to ensure quality control and customer satisfaction.
- Assistant Manager/Oversaw Branch operations in the absence of Branch Manager.
Sales & Systems Consultant
Drake Software
2009.08 - 2023.01
- Utilized expert knowledge of software applications and functionality to effectively advise and train potential clients, to drive sales growth and provide industry leading customer service.
- Demonstrated strong leadership and presentation skills as the lead presenter in over 150 sales seminars across the U.S.
- Delivered industry leading in-season customer service to retain and expand relationships with existing clients.
- Proven ability to effectively showcase products and services at regional and national industry trade shows, consistently engaging with potential clients and driving sales growth on an annual basis.
- Expertise in utilizing Salesforce, Zoom Video Conferencing, Microsoft Teams, and other applications
Sports Official
Southwestern Officials Association
2005.08 - 2012.02
- Certified official in high school, middle school, and youth league sports on a subcontractor basis in Football, Baseball, Basketball, Volleyball, and Softball.
- Recognized as the Mountain West Officials Association Umpire of the Year (2008)
- Recognized as the Southwestern Officials Association Most Improved Official in Football (2006) and Basketball (2007), 2nd season in both sports.
- Invited to join the Southwestern Officials Association NCHSAA Football State Championship Crew in 2011
Trail Crew Operations
National Park Service
2006.01 - 2008.12
- Demonstrated strong work ethic and physical stamina during seasonal summer employment during college, regularly hiking up to 10 miles per day in extreme elevation and unpredictable weather conditions.
Education
Bachelor of Science - Business Administration
Western Carolina University
Cullowhee, NC01.2008
Skills
- Relationship management
- Customer service
- Event promotion
- Data analysis
- Presentation skills
- Client retention
- Software applications
- Team leadership
Civic/Volunteer
- Town of Franklin- Planning Board Member 12/2015- 08/2023
- Oversaw zoning regulations and made decisions to promote future growth for our town.
- Macon County Boys Basketball/ Franklin Little League Baseball- 12/2014-08/2022
- Volunteer Coach and Board Member
References
Available upon request
Timeline
Senior Executive Host
Harrah’s Cherokee Casino
2024.07 - 2026.01
Assistant Store Manager
Ingles Markets
2024.01 - 2024.06
Service Manager
Orkin Pest Control
2023.06 - 2023.12
Sales & Systems Consultant
Drake Software
2009.08 - 2023.01
Trail Crew Operations
National Park Service
2006.01 - 2008.12
Sports Official
Southwestern Officials Association
2005.08 - 2012.02
Bachelor of Science - Business Administration
Western Carolina University