Andrew Porter
Boone
Summary
Dynamic Assistant Manager with a proven ability to enhance team performance and optimize operations. Skilled in conflict resolution and decision-making, resulting in improved customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Macado's
Boone, NC
10.2025 - Current
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Supported staff training initiatives to enhance team performance and service quality.
- Monitored inventory levels, facilitating timely ordering of supplies to meet demand.
- Implemented efficient scheduling processes to optimize staffing and reduce labor costs.
- Collaborated with management on promotional activities, boosting customer engagement and sales.
- Resolved customer inquiries and complaints promptly, improving overall guest experience.
Line Cook
Macado's
Boone, NC
08.2023 - 10.2025
- Prepared and cooked menu items to ensure quality and consistency.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new staff on food preparation techniques.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented food safety standards to minimize risks and ensure compliance.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Dishwasher
Macado's
Boone, NC
08.2022 - 08.2023
- Operated dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Maintained organized workstations, enhancing efficiency in cleaning processes.
- Collaborated with kitchen staff to streamline workflow during peak service hours.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Host
Athenian Grill
Lexington, KY
06.2021 - 08.2023
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area to ensure cleanliness and timely table turnover.
- Assisted in resolving guest inquiries and complaints to enhance satisfaction levels.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05-2025
Skills
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Money handling
- Customer service
- Conflict resolution
Research Assistant
Imaged and analyzed brain tissue in search of correlation between levels of play and frequency/severity of seizures
Timeline
Assistant Manager
Macado's
10.2025 - Current
Line Cook
Macado's
08.2023 - 10.2025
Dishwasher
Macado's
08.2022 - 08.2023
Host
Athenian Grill
06.2021 - 08.2023
Bachelor of Science - Psychology
Appalachian State University