Summary
Overview
Work History
Education
Skills
References
Timeline
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Andrew Odom

Andrew Odom

Kenansville

Summary

Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager, talented in building teams, and motivating personnel to new levels of performance.

Overview

7
7
years of professional experience

Work History

Lead Web Designer & Director of Operations

Rachel Rowell Design Co
Fort Mill
02.2024 - Current
  • Designed user-friendly interfaces for diverse web projects and applications.
  • Collaborated with developers to maintain design integrity throughout implementation.
  • Managed multiple design projects concurrently while meeting strict deadlines.
  • Conducted research on industry trends to incorporate innovative features into web designs.
  • Tested websites across various browsers and operating systems to ensure compatibility.
  • Monitored website analytics, including page views and bounce rates, to drive improvements.
  • Developed custom WordPress themes and plugins tailored to client specifications.
  • Created e-commerce sites on platforms like Shopify and Magento, ensuring payment gateway integration.

Director of Daily Operations

Eastern Carolina Broadband
Pink Hill
03.2021 - Current
  • Streamlined daily operations to ensure efficient service delivery for broadband customers.
  • Optimized workforce productivity by coordinating team schedules and enhancing service coverage.
  • Oversaw inventory management and equipment procurement to meet operational requirements.
  • Implemented process improvements that reduced service response times and elevated quality.
  • Trained staff on operational protocols and customer service best practices to enhance performance.
  • Monitored performance metrics to evaluate operational efficiency and promptly address issues.
  • Resolved customer complaints professionally, ensuring high levels of satisfaction.
  • Developed measurement techniques for assessing the success of daily operations initiatives.

Custom Home Program Manager

Murphy Family Ventures / River Landing
Wallace
07.2018 - 11.2021
  • Coordinated program schedules, ensuring alignment with organizational goals and timelines.
  • Oversaw budget management, tracking expenses against forecasts to maintain financial integrity.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Identified areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Analyzed data collected during the program's operations and reported results accordingly.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication, and reporting.
  • Reviewed customer feedback regularly in order to identify potential areas for improvement in service delivery.

Education

Master of Arts - Education & Curriculum

Regent University
Virginia Beach, VA
12-2005

Bachelor of Arts - Music Theatre

Florida State University
Tallahassee, FL
06-2000

Skills

With over two decades of experience spanning professional design, marketing, and technology, I bring a diverse and well-rounded skill set to every project I lead My background includes hands-on expertise in WordPress development, Squarespace, WIX, Square, and e-commerce integration, as well as fluency in the Adobe Creative Suite, Canva, and a wide range of digital tools As a designer, I’ve developed everything from brand identities and logos to full-scale websites and print collateral, always with a keen eye for user interface design and customer satisfaction My experience extends to browser testing, analytics monitoring, project coordination, and budget management, all anchored by strong research, time management, and team collaboration I lead with humility, believing that the best leaders are first great followers, and I thrive in environments where communication, creativity, and strategy come together to make a measurable impact I’m driven by the challenge of building authentic connections between brands and people, and by the opportunity to bring ideas to life in a way that inspires action and lasting value

References

References available upon request.

Timeline

Lead Web Designer & Director of Operations

Rachel Rowell Design Co
02.2024 - Current

Director of Daily Operations

Eastern Carolina Broadband
03.2021 - Current

Custom Home Program Manager

Murphy Family Ventures / River Landing
07.2018 - 11.2021

Master of Arts - Education & Curriculum

Regent University

Bachelor of Arts - Music Theatre

Florida State University
Andrew Odom