Andrew Maw
Mooresville
Summary
Dynamic Service Advisor with a proven track record at Multiple different location, excelling in customer service and vehicle assessment. Recognized for enhancing customer satisfaction through effective communication and timely service recommendations. Skilled in multitasking and workflow management, consistently achieving high ratings and increasing repeat business by fostering trust and rapport with clients.
Overview
11
11
years of professional experience
Work History
Service Advisor
Parks Automotive
02.2024 - Current
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Goodyear
02.2023 - 02.2024
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Gerry Wood Automotive
02.2022 - 02.2023
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Blend Technician
Carolina Beverage Group LLC
05.2021 - 10.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Service Advisor
Goodyear Tire & Rubber
09.2014 - 05.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
High School Diploma -
Mooresville Senior High
Mooresville, NC06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Handling customer complaints
- Workflow management
- Client rapport
Timeline
Service Advisor
Parks Automotive
02.2024 - Current
Service Advisor
Goodyear
02.2023 - 02.2024
Service Advisor
Gerry Wood Automotive
02.2022 - 02.2023
Blend Technician
Carolina Beverage Group LLC
05.2021 - 10.2021
Service Advisor
Goodyear Tire & Rubber
09.2014 - 05.2021
High School Diploma -
Mooresville Senior High
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