Andrew Kohn
Southport
Summary
Proven leader in golf operations, excelling in staff leadership and customer service management at prestigious resorts and clubs like The Pebble Beach Company, Sea Pines Resort and The Bald Head Island Club. Elevated member satisfaction, increased rounds by up to 11,000 annually, and boosted merchandise revenue by up to 20%. Skilled in multitasking and effective communication, consistently surpassing revenue goals through innovative strategies and team collaboration. Along the way I have picked up a few key phrases, not of my own, but that can help sum up my professional attitude: "The answer is yes, now whats the question", " People don't always remember what you say, but they do remember how you make them feel" & "Things do not happen, things are made to happen."
Overview
21
21
years of professional experience
Work History
Director of Golf Operations
The Bald Head Island Club
08.2019 - Current
- Led all departments in Member Satisfaction survey results 2 of the last 3 years. (2nd place in the 3rd)
- Conducted regular evaluations of staff performance, providing feedback and opportunities for professional growth.
- Increased staff sizing, including hiring and development of 5 PGA professionals. Was promoted from Head Golf Professional to Director of Golf after 3 years.
- Increased merchandise sales and vendor options by optimizing inventory management and purchasing strategies, Each year revenue goals were met and exceeded.
- Coordinated special events such the addition of new formats to member events, additional member guest events, and weekly casual member events.
- Improved pace of play through effective course management policies and player education initiatives.
- Rounds per year increased year over year by up to 11,000 rounds.
- Collaborated with other departments to create cross-functional initiatives, improving overall club performance due to increased communication and regular meetings.
- Oversaw all aspects of tournament planning and execution, ensuring successful events that exceeded expectations.
- Introduced new technology solutions to enhance golfer experience and streamline daily operations.
- Enhanced member satisfaction by implementing innovative golf programs and services.
- Directed special projects such as the construction of a 2 bay golf instructional center, improved short game and driving range facility, streamlined 1st tee starter area and presently working on the building of a new Golf House, that will house a new golf shop, state of the art cart barn, member card and social rooms, mixed bar and event space.
- Recruited, hired and the training of team members from PGA members, apprentices, outside service staff, marshals, range attendants and starters.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs such as weekly events, annual tournaments with new formats, to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers. New vendors were brought on, startegic sales programs offered and member participation and revenue grew annually by as much as 20%.
1st Assistant Golf Professional
Spyglass Hill Golf Course-Pebble Beach Resorts
01.2016 - 08.2019
- Cultivated a welcoming atmosphere in the clubhouse, enhancing member satisfaction and encouraging referrals to new prospects.
- Developed strong relationships with vendors, securing high-quality products at competitive prices for pro shop merchandise.
- Managed pro shop inventory, ensuring optimal product selection and availability for customers.
- Managed Corporate tournament participation by organizing operation, and promoting engaging events for corporate clients and guests.
- Assisted in budget preparation, contributing to effective financial management of the facility''s resources.
- Coordinated successful golf outings, creating memorable experiences for participants and generating revenue for the club.
- Served as liaison between club management and members addressing concerns promptly and effectively.
- Managed daily Pace of Play programs customized to this unique property.
- Participated in 2018 US Amateur competition as Player Assistance Manager and Ecology Director. Special title given by USGA for the event.
- Lead Ops Manager for PBCo. to PGA Tour Event, AT&T Pebble Beach National Pro Am, 2016-2019
1st Assistant Golf Professional
Pebble Beach Golf Links-Pebble Beach Company
06.2003 - 01.2016
- Cultivated a welcoming atmosphere in the clubhouse, enhancing member satisfaction and encouraging referrals to new prospects.
- Developed and maintained strong relationships with high net worth individuals and corporate clients, securing once in a lifetime opportunities, every time.
- 9 time Caddie Master for PGA Tour event, AT&T Pebble Beach National Pro Am.
- 8 time Caddie Master for PGA Champions Tour event, First Tee Open.
- 2 time United States Open Committee Chairman, 2010 Standard Bearers Chair, 2019 Grandstands Chair. Appointed by USGA and PBCo.
- Streamlined operations for improved customer experience through efficient scheduling and coordination of tee times.
- Evaluated employee performance regularly providing constructive feedback which led to an overall improvement in their work quality.
- Assisted in budget preparation, contributing to effective financial management of the facility''s resources.
- Coordinated successful corporate outings, creating memorable experiences for participants and generating revenue for the club.
- Boosted guest retention with exceptional customer service and personalized attention to individual needs. We aim to exceed expectations, every time.
- Supervised staff training programs, fostering a knowledgeable team capable of delivering outstanding service.
- Developed relationships with clients to provide ongoing support and engagement.
2nd Assistant Golf Professional
Harbor Town Golf Links-Sea Pines Resort
07.2011 - 07.2012
- Improved customer satisfaction by providing excellent guest service and promptly addressing concerns.
- Delivered exceptional instruction during individual lessons or group clinics tailored to each golfer''s unique needs and abilities.
- Mentored junior staff members, providing guidance in professional development and skill enhancement.
- Boosted lesson bookings by creating engaging marketing materials promoting instructional programs available at the facility.
- Managed inventory effectively to ensure optimal product availability for customers while minimizing overstock issues.
- Managed Merchandise Pavillon for PGA Tour Event, The RBC Heritage,
- Bolstered team morale by fostering a positive work environment that encouraged open communication and camaraderie among staff members.
- Increased membership retention by fostering a welcoming environment for members and guests alike.
- Assisted facility staff with resolving player complaints and made minor administrative decisions as appropriate.
- Communicated tee sheet changes to player assistants.
- Educated players regarding course policy, current cart policy and speed of play.
Education
Bachelor of Arts - Professional Golf Management/Business & Marketing
New Mexico State University
Las Cruces, NM06.2004
Skills
- Staff Leadership
- Reliability
- Multitasking
- Active Listening
- Effective Communication
- Decision-Making
- Customer Service Management
- Team building
- Social Media Marketing
- Membership Growth
- Purchasing management
- Leading teams
- Controlling costs
- Managing projects
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Self Motivation
- Professionalism
- Time management abilities
- Adaptability
Timeline
Director of Golf Operations
The Bald Head Island Club
08.2019 - Current
1st Assistant Golf Professional
Spyglass Hill Golf Course-Pebble Beach Resorts
01.2016 - 08.2019
2nd Assistant Golf Professional
Harbor Town Golf Links-Sea Pines Resort
07.2011 - 07.2012
1st Assistant Golf Professional
Pebble Beach Golf Links-Pebble Beach Company
06.2003 - 01.2016
Bachelor of Arts - Professional Golf Management/Business & Marketing
New Mexico State University
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