Andrew Kautsky
Monroe
Summary
Accomplished and results-driven Hotel General Manager and Food & Beverage Professional with over 10 years of experience in leading high-performing teams, driving operational excellence, and delivering exceptional guest experiences. Proven expertise in managing all aspects of hotel operations, including guest services, budgeting, staff training, and facilities management. Strong background in food and beverage operations, specializing in menu development, cost control, and enhancing dining experiences. Adept at optimizing revenue, improving guest satisfaction, and implementing innovative strategies that boost both operational efficiency and profitability. Known for building cohesive teams, fostering a positive work culture, and maintaining high standards of service. Passionate about delivering unparalleled hospitality while ensuring business objectives are met.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Hyatt House Charlotte/Rea Farms
06.2024 - Current
- Oversee all aspects of hotel operations, including front office, housekeeping, maintenance, food and beverage, and guest services to ensure seamless delivery of services.
- Develop and execute business strategies aimed at maximizing hotel profitability, enhancing guest satisfaction, and driving long-term growth.
- Lead recruitment, training, and development initiatives to build a high-performance team focused on delivering superior hospitality standards.
- Monitor financial performance through budgeting, forecasting, and financial reporting; implement cost-control measures and identify opportunities to improve profitability.
- Collaborate with sales and marketing teams to develop promotions and packages that drive occupancy and enhance the guest experience.
Assistant General Manager
The Limited Hotel by Marriott
08.2022 - 06.2024
- Assisted in overseeing all aspects of hotel operations, including front desk, guest services, housekeeping, food & beverage, and maintenance, ensuring compliance with Marriott brand standards.
- Coordinated and supervised the daily activities of department managers and staff, providing guidance and support to ensure the highest standards of service delivery.
- Assisted in managing the hotel's financial performance, including budgeting, forecasting, cost control, and monitoring revenue streams.
- Ensured that guest satisfaction was consistently met by addressing guest concerns, resolving issues, and ensuring quality service throughout the hotel.
Director of Food and Beverage
Canopy by Hilton Charlotte SouthPark
11.2021 - 08.2022
- Directed all food and beverage operations, including restaurants, bars, room service, and banquet services, ensuring smooth and efficient service delivery.
- Developed and implemented innovative menus, catering to diverse guest preferences while adhering to Hilton’s brand standards and maintaining cost-effectiveness.
- Managed food and beverage budgets, including forecasting, cost control, inventory management, and pricing strategies to maximize profitability.
- Led and mentored a team of culinary professionals, servers, bartenders, and event coordinators, promoting a culture of teamwork, excellence, and customer service.
Assistant General Manager
Hilton Garden Inn
03.2020 - 11.2021
- Assisted the General Manager in overseeing all hotel operations, including front desk, housekeeping, food and beverage, sales, and guest services, ensuring seamless delivery of services.
- Managed day-to-day hotel activities, ensuring smooth coordination between departments to achieve operational goals and uphold Hilton Garden Inn’s brand standards.
- Led, trained, and developed staff, providing clear guidance and mentorship to maintain high levels of customer service and employee satisfaction.
- Acted as the hotel’s primary point of contact in the General Manager’s absence, overseeing operational tasks and resolving any guest or staff concerns.
Director of Food and Beverage
Hilton Garden Inn
03.2017 - 03.2020
- Directed all food and beverage operations, including the hotel’s restaurant, bar, room service, and event catering, ensuring smooth and efficient service delivery in line with Hilton Garden Inn standards.
- Developed and implemented innovative and diverse menus to enhance the guest dining experience, while maintaining cost controls and adhering to budgetary guidelines.
- Managed food and beverage budgets, including forecasting, inventory control, cost of goods sold (COGS), and revenue goals to optimize profitability.
- Supervised and trained a team of chefs, servers, bartenders, and banquet staff, ensuring high levels of service quality, staff morale, and operational efficiency.
Assistant Food and Beverage Manager
Embassy Suites Charlotte
10.2016 - 03.2017
- Assisted in managing all food and beverage operations, including the hotel’s restaurant, bar, room service, and banquet services, ensuring exceptional service quality and operational efficiency.
- Supervised and trained staff, providing ongoing guidance, feedback, and professional development to enhance team performance and service delivery.
- Collaborated with the Food and Beverage Manager to develop and implement creative menus, promotional events, and seasonal offerings that aligned with guest preferences and hotel objectives.
Outlets Manager
Hilton Charlotte University Place
05.2015 - 07.2016
- Managed the daily operations of multiple food and beverage outlets, ensuring smooth and efficient service delivery in line with Hilton’s brand standards.
- Collaborated with the Food and Beverage Manager and other departments to create and execute marketing strategies, promotions, and events that enhanced guest engagement and increased outlet revenue.
- Managed staff schedules, ensuring appropriate staffing levels during peak hours and events while maintaining cost control over labor expenses.
Office Manager
AMA Services INC
11.2012 - 11.2014
- Managed day-to-day office operations, including scheduling, office organization, and coordination of administrative activities to ensure smooth business operations.
- Handled incoming communications such as phone calls, emails, and mail, ensuring timely and accurate responses and directing inquiries to appropriate departments.
- Coordinated and managed executive and staff calendars, appointments, and meetings, ensuring efficient time management and optimal scheduling.
- Oversaw office supply inventory, ordering materials as needed, and maintaining equipment to ensure the office environment ran efficiently.
Dining Room Supervisor
Aston Gardens at Pelican Marsh
05.2008 - 06.2010
- Supervised and coordinated the daily activities of dining room staff, including servers, bussers, and hostesses, ensuring excellent customer service and smooth operations.
- Ensured dining room layout and set-up followed restaurant standards, optimizing seating arrangements and maintaining a welcoming atmosphere for guests.
- Provided leadership and direction to staff, offering guidance, training, and performance feedback to enhance service quality and team performance.
Education
Associate - Exercise Science
Allied Health Institute
Fort Lauderdale, FL07.2013
Hospitality Management
Johnson And Wales University
North Miami, FL07.2012
Skills
- Food & Beverage Management
- Profit & Loss
- Budgeting
- Human Resources
- Labor Cost Analysis
Effective Leader
- Forecasting
- Negotiation
- Hotel management
- Accounting
- Revenue management
- Cost control
Certification
- Food Handler
- CPR/AED January2022
- Driver's License
Timeline
General Manager
Hyatt House Charlotte/Rea Farms
06.2024 - Current
Assistant General Manager
The Limited Hotel by Marriott
08.2022 - 06.2024
Director of Food and Beverage
Canopy by Hilton Charlotte SouthPark
11.2021 - 08.2022
Assistant General Manager
Hilton Garden Inn
03.2020 - 11.2021
Director of Food and Beverage
Hilton Garden Inn
03.2017 - 03.2020
Assistant Food and Beverage Manager
Embassy Suites Charlotte
10.2016 - 03.2017
Outlets Manager
Hilton Charlotte University Place
05.2015 - 07.2016
Office Manager
AMA Services INC
11.2012 - 11.2014
Dining Room Supervisor
Aston Gardens at Pelican Marsh
05.2008 - 06.2010
Associate - Exercise Science
Allied Health Institute
Hospitality Management
Johnson And Wales University
Similar Profiles
Chyanna YoungChyanna Young
Customer Service Representative at Hyatt House Charlotte Center CityCustomer Service Representative at Hyatt House Charlotte Center City
Danaya WardDanaya Ward
Front Desk Agent/Accountant at Hyatt House Charlotte AirportFront Desk Agent/Accountant at Hyatt House Charlotte Airport
Isabella ScarboroughIsabella Scarborough
Shift Leader at Clean Juice Rea FarmsShift Leader at Clean Juice Rea Farms