Andrew Hurlocker

• Manages daily IT operations at air filtration manufacturing facility
• Works and responds to IT helpdesk tickets via Zendesk ticketing system
• Troubleshoot/repair Zebra ZT610 and Zebra 110xi4 thermal printers
• Troubleshoot Honeywell CK65 mobile scanners
• Assigns IT support tickets to the help desk team
• Microsoft O365 user account creation
• Microsoft Azure Active Directory administration
• Lansweeper administration
• Sage X3 user account creation
• Sage SEI user account creation
• Manages manufacturing facility network, and networking gear
• Set static IP reservations in firewall for critical plant devices
• Manages IT equipment asset list
• Sends replenishment shipments of laptops and desktops to IT team members at factories throughout the USA.
• Works with 3rd party vendors to purchase IT hardware, install networking drops
• Worked with ADT to complete access control upgrade project

Corporate Support Analyst who helped stand up and currently supporting a fast growing Verizon/Victra Call Center.
Support

• Utilize Jira to track and resolve IT service ticket requests
• Assist Verizon call center tele sales representative with IT issues
• Assist Victra call center tele sales representative with IT issues
• Assist call center support staff with IT issues
• Assist call center Executive staff with IT issues

System Administration

• Utilize Active Directory to move computers to different OU's
• Utilize Active Directory to reset user password's
• Utilize Active Directory grant access of network folders and drives
• Utilize Microsoft Admin Center to license email mailboxes for users company wide

Networking

• Use Meraki Dashboard to monitor Call Center network
• Use Meraki Dashboard to configure Meraki Switches and individual ports for specific VLAN's
• Mounted Meraki switches in networking rack
• Patched switches into 400 port patch panel
• Patched 200+ work stations into Meraki network
• Worked with Network Admin to mount Meraki Wireless Access Points

Hardware

• Imaged 40+ HP ProBook and Lenovo P71 laptops for Headquarter and Field staff
• Imaged 200+ HP MP9 desktop computers using Microsoft MDT
• Deployed 600+ monitors
• Work with equipment Vendors to purchase HP MP9 desktops, HP monitors, mice, keyboards, and Jabra headsets

Software

• Install software using PDQ Deploy to desktops and laptops
• Assist Victra Tele sales Representatives with installing and troubleshooting Five9 and IQ Metrix RQ applications
• Assist Verizon Tele sales Representatives with installing and troubleshooting Verizon Citrix workspace, Workhub, and Cisco Jabber softphone applications
• Assist Victra Tele sales Representatives with troubleshooting PC issues
• Setup Five9 user profiles

VOIP Phone System

• Setup Fuze user profiles for existing and new employees
• Provision physical desktop phones
• Add users to correct ring groups and call flows
• Assist users with installing and using Fuze virtual Phone app

Projects

• Work with cabling Vendor to run Cat6 cables to 100+ cubicles
• Worked with Call Center Executive leadership to breakdown low wall cubicles and move in and build high wall cubicles for Covid social distancing
• Worked with IT Director to keep inventory of all desktops and laptops in Call Center
• Work with Call Center executive management to determine location of IT equipment such as workstations, printers, and TV's
• Refreshed Inventory teams laptops and monitors
• Worked with Network & Infrastructure Admin to build computer labs consisting of 20, 24, and 12 Lenovo All In One desktop computer and HP desktop computers

• Participated in laptop refresh project for Factory managers, production floor, and office staff
• Deployed 30 Microsoft Surface laptops, Surface Pro tablets, and Lenovo T480, and P51 Thinkpad laptops
• Imaged laptop's and desktops, and deployed software including Siemens Team Center, Desalt Catia, Auto Cad, and Microsoft Office,using Microsoft SCCM
• Assisted factory, production floor, and office staff with troubleshooting computer hardware issues including connectivity issues with Microsoft Surface docks, printers, monitors, and upgrading memory, and Hard Disk Drives in Thinkpad T480, and P51 units
• Assisted production floor and office staff with troubleshooting computer software issues including Microsoft Outlook, and Windows 10 Enterprise
• Configured Apple Ipads with VMWare MDM Airwatch, and InforEAM app
• Utilized Adaxes, and Active directory to reset user passwords, and modify workstations

• Assisted corporate employees with troubleshooting internet outages, internet connectivity issues, network connectivity issues at company retail locations
• Assisted with deployment and installation of 500 Cisco Meraki routers at retail locations
• Utilized Meraki Dashboard to monitor store networks and to assist with troubleshooting internet outages at company locations
• Installation of Meraki MS220 Smart Switch
• Installation and configuration of Linksys 18 port smart switch with Vlan templates
• Installation, configuration and troubleshooting of HP MFC521DN, MFC425, MFC426, and Brother MFC7640DW printers
• Supported and troubleshooted yeahlink T41P and W52P VOIP phone system provided by Fuze
• Utilized Fuze portal to troubleshoot call flows,ring groups, setup phone number masks, and more
• Received and responded to IT service request through the Zendesk ticketing system
• Received phone calls for assistance with IT issues including user password resets utilizing Active Directory, and provides instruction to corporate, and store employees to reset passwords through the Victra Vision Intranet
• Assisted store employees with troubleshooting point of sale and mobile point of sale systems
• Imaged desktop computers using FOG imaging server
• Configured desktop computers with RQ point of sale software