Andrew Cook

• Assisted customers with product selections and inquiries to enhance shopping experience.
• Maintained organized merchandise displays to attract customer attention and improve sales.
• Collaborated with team members to restock inventory and maintain store cleanliness.
• Built relationships with customers to encourage them to repeat business.
• Forklift/Reach-lift/Ballymore/Order-picker certified. Tasked with using machinery and technology to check inventory and accurately restock product.
• Mentor of the Outside Lawn and Garden department, tasked with welcoming and training new hires.

• Delivered food promptly to tables, ensuring exceptional customer service and satisfaction.
• Collaborated with kitchen staff to streamline order delivery process for increased efficiency.
• Maintained cleanliness of service stations, supporting overall restaurant hygiene standards.
• Adapted quickly to changing priorities during peak hours, maintaining composure under pressure.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

• Led customer service team in resolving complex inquiries and complaints efficiently.
• Implemented feedback mechanisms to enhance customer satisfaction and service quality.
• Assisted customers with any complex inquiries or needs they had.
• Responded proactively and positively to rapid change.

Janitorial Services and Quality Assurance, Blocking/Zoning product (Front end), Stocking product (Back end)

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.