Andrew Channell
STARBUCKS
DAVIDSON
9
years of professional experience
Results-driven Shift Lead with expertise in overseeing daily operations and optimizing workflow. Led barista teams to deliver high-quality service while enhancing operational efficiency. Strong background in beverage preparation, customer service, and inventory management. Experienced in training staff to uphold company standards and foster collaboration.
Work History
Barista/ Shift Lead
5 Years 8 Months- Manager: Taylor Gross
- Analyze consumer behavior to ensure the store exceeds customer expectations.
- Lead the team through high volume hours of operation
- Supervise staff and motivate peak performance.
- Handle customer complaints.
- Make the environment a second home and create a safe environment.
- Beverage and food quality.
- Trained new baristas on beverage preparation, equipment usage, and customer engagement techniques.
- Led team in daily operations, ensuring smooth workflow and exceptional customer service.
Server
2 Years 8 Months- Manager: Kathy Folly
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Operated POS system to input orders, split bills, and calculate totals accurately.
- Educated customers on daily specials and menu offerings to enhance their dining experience.
- Ensure customers are leaving happy and satisfied.
- Complete open/close duties.
Skills
Barista training
Cash handling proficiency
Working under pressure
Analytical thinking
Customer engagement
Communication skills
Sanitation practices
Point of sale operation
Beverage crafting techniques
ADDRESS
- 10921 Kingsview Drive, Davidson NC, 28036
PHONE
980-483-8373
Achannell15@gmail.com
Timeline
Barista/ Shift Lead
STARBUCKS
12.2020 - CurrentRead More
Server
SPEEDWAY CLUB
05.2017 - 01.2020Read More