Andrew Alexander

Gained extensive industry knowledge by performing the following tasks:

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and long-term loyalty.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Maintained current knowledge of evolving changes in marketplace.
• Coordinated with product development teams to relay client feedback, influencing future product enhancements.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Set and achieved company defined sales goals.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.

The first trainee hired in the Raleigh, NC market as a Sales Management Trainee.

Gained knowledge of:

• Sales techniques, marketing strategies, and management of store functions and employees.
• Cross trained in parts counter sales, warehouse functions, inventory management, credit management, purchasing strategies, marketing functions, and large dealer sales strategies.
• Operated wholesale branches in Raleigh, Fayetteville, Wilmington, and Winston Salem markets during the absence of a store manager.
• Participated in sales meetings and presentations to gain knowledge and insight from sales professionals.
• Participated in networking events to establish valuable connections within the industry and expand potential clientele base.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Shadowed seasoned account managers in North and South Carolina markets.

After successful completion of the Trainee Program, I was hired as the youngest account manager in Carrier Enterprise's history.

• Removed existing equipment from customers' homes and cleaned up areas to prepare for new installations.
• Installed replacement residential HVAC equipment including : running ductwork, installing heat pumps, fan coils, air conditioners, gas furnaces, evaporator coils, and residential package units.
• Received and organized each job to fit the week's schedule to ensure installation crews were well-equipped with materials needed to complete each project in a timely manner.
• Organized stocked product to guarantee a safe and efficient work environment for field technicians and install crews.
• Built ductwork and operated plasma cutter.
• Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation.
• Communicated with homeowners throughout the installation of their hvac system to provide a quality customer experience.

• Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
• Boosted company reputation with attention to detail in every aspect of landscape construction including hardscape installations, plant selection, and site preparation.
• Utilized power tools and small machinery to maintain natural outdoor areas.
• Operated trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Maintained grounds by trimming, weeding, and mowing for general clean-up.
• Performed planting, watering, mulching, and edging of lawns.