Andres Soler
High Point
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Tier 2 Install Tech
Wired South
08.2022 - Current
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions
- Installed and configured new equipment and systems according to company standards
- Maintained updated knowledge of all equipment, products, and services to properly educate customers
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations
- Evaluated equipment to determine if it needed to be repaired or replaced
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems
- Followed all company guidelines regarding safety procedures when out in field
- Provided technical support and training to users on new systems to ease transitions
- Collaborated with internal teams for operational continuity and optimal performance
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Apple Pro Lead
Best Buy
09.2020 - 08.2022
- Directed and supervised team of 7 engaged in sales and operational development
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Developed monthly and daily production output plans to deliver on customer service and financial metrics
- Audited team performance and compliance with operational and company standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales Floor Lead
Best Buy
05.2018 - 08.2020
- Recruited, hired and trained team of 5 members
- Partnered with operations team to achieve company revenue and profit goals
- Set sales goals and tracked progress using Core Blue
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Built relationships with customers and community to promote long term business growth
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Set and achieved company defined sales goals
- Trained new employees on customer service, money handling and organizing strategies
- Attended monthly sales meetings and quarterly sales trainings.
Assistant Operations Manager
Hotshots Athletics
02.2010 - 08.2018
- Coordinated with General Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Communicated with customers to assess satisfaction with products and services received
- Developed and maintain operational guidelines for staff
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Monitored employee productivity and optimized procedures to reduce costs
- Assisted in recruiting, hiring and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Applied Science - Computer Engineering
Guilford Technical Community College
Jamestown, NCHigh School Diploma - undefined
Lake Mary High School
Lake Mary, FLSkills
- Operational Efficiency
- Teamwork and Collaboration
- Customer Loyalty
- Business Trend Identification
- Program Planning
- Product Management and Branding
- Product Selection
- Staff Training
- Safety Awareness
- Corrective Actions
Languages
Spanish
Professional Working
Timeline
Tier 2 Install Tech
Wired South
08.2022 - Current
Apple Pro Lead
Best Buy
09.2020 - 08.2022
Sales Floor Lead
Best Buy
05.2018 - 08.2020
Assistant Operations Manager
Hotshots Athletics
02.2010 - 08.2018
Associate of Applied Science - Computer Engineering
Guilford Technical Community College
High School Diploma - undefined
Lake Mary High School
Similar Profiles
ELIAS CORDEROELIAS CORDERO
Lead Technician at Got U WiredLead Technician at Got U Wired
Vanessa RodriguezVanessa Rodriguez
Barista and Kitchen Staff at Wired CaféBarista and Kitchen Staff at Wired Café
Jacob ThompsonJacob Thompson
Onsite Support Engineer at Wired Technology PartnersOnsite Support Engineer at Wired Technology Partners