Andrell Johnson
Charlotte
Summary
Experienced Customer Service Representative with 18 years in the Customer Service Industry. Skilled in leasing, marketing, negotiation, budgeting. Proven capable and reliable in handling multiple tasks while maintaining an orderly efficiency of operations.
Effective at being flexible and accommodating to the company needs. Committed to providing quality service in all facets of company needs.
Overview
17
17
years of professional experience
Work History
Owner/Operator
2 U CLEANING SERVICES, LLC
08.2023 - Current
- I specialize in commercial and residential cleaning
- I use safe cleaning products
Leasing Consultant
West Shore LLC
09.2024 - 01.2025
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Dispatcher/Customer Service
US Foods
12.2021 - 08.2024
- Handled emails, inbound calls, and outbound calls
- Dispatcher drivers to their assigned domicile with loaded trailers
- Booked appointments
- Interacted with customers through live chat
- Processed orders
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Managed customer accounts
- Performed data entry for customer information, shipments and orders
- Took inventory
- Handled billing issues and order inquiries
City Mail Carrier
USPS
04.2013 - 08.2021
- Delivers letters, documents, and parcels to businesses and homes
- Travels planned routes on foot or by truck
- Collects outgoing mail along route, and when necessary, collects money for postage due
- Sorts mail, including packages, according to delivery sequence
- Loads sacks and boxes filled with mail onto and off mail truck
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling
- Obtains signatures on registered, insured, and certified mail
- Sells stamps, money orders, and other postal products to customers along route, particularly on rural routes
- Communicates with dispatcher and modifies route according to instructions when needed
- Answers questions about USPS or company policies from customers along routes
- Provides change-of-address cards and other postal forms
- Operates postal equipment
Shift Leader/ Key Holder and Deli/ Bakery Associate
FOOD LION
01.2008 - 03.2013
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Performs the task of the customer lead as needed to ensure service standards are maintained
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front End accounting services
Education
Retail Sales -
HERZING UNIVERSITY
HIGH SCHOOL DIPLOMA -
WJ KEENAN HIGH SCHOOL
01.2007
Skills
- Dispatching Skills
- Delivery
- Cashiering
- Supervising Experience
- Store Management Experience
- Food Safety
- Food Preparation
- Customer service
- Money handling
- Transportation
- Merchandising
- Retail Management
- Food Service
- Assistant Manager Experience
- Payroll
- Cash Handling
- Retail Sales
- POS
Languages
English
Professional Working
Timeline
Leasing Consultant
West Shore LLC
09.2024 - 01.2025
Owner/Operator
2 U CLEANING SERVICES, LLC
08.2023 - Current
Dispatcher/Customer Service
US Foods
12.2021 - 08.2024
City Mail Carrier
USPS
04.2013 - 08.2021
Shift Leader/ Key Holder and Deli/ Bakery Associate
FOOD LION
01.2008 - 03.2013
Retail Sales -
HERZING UNIVERSITY
HIGH SCHOOL DIPLOMA -
WJ KEENAN HIGH SCHOOL
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