Andrea Yuro
Charlotte
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Proactive, innovative and high attention to detail which help identify and develop creative solutions to improve business performance and deliver to clients.
Overview
10
10
years of professional experience
Work History
Vice President, Implementation Manager
JPMorgan Chase
Charlotte
09.2024 - Current
- Led end-to-end onboarding and product implementation for clients transitioning to JPMorgan’s Commercial Bank platforms, including clients who had merged with or acquired other companies, delivering tailored solutions, training, and post-launch support to ensure seamless adoption
- Built and maintained strong cross-functional partnerships with front office, operations, and product teams to deliver integrated solutions and drive business alignment
- Proactively managed client and partner expectations by setting clear timelines, identifying dependencies, and developing communication plans, resulting in improved project delivery and stakeholder alignment
- Coached and trained new team members, fostering professional development, and supporting their growth into high-performing individual contributors.
- Maintained a 100% client satisfaction rating by ensuring timely onboarding, promptly addressing concerns, and collaborating effectively across teams
Treasury F&S Advisor - Service
Bank of America
Charlotte
06.2021 - 08.2024
- Direct point of contact, responsible for assisting high revenue commercial real estate clients with their everyday business needs; from simple to complex research requests
- Work closely with my Internal Business partners to ensure all clients needs are being met
- Promote bank digital initiates to increase client self service capabilities
- Analyzing data to offer product and services to increase company revenue
Treasury F&S Senior Specialists
Bank of America
Charlotte
09.2019 - 06.2021
- Responsible for assisting high revenue clients by reading, analyzing and/or determining appropriate handling and resolution of requests via email.
- Work with internal business partners to provide resolution to client inquiries as well as utilize various bank systems to support clients requests.
Assistant Financial Center Manager
Bank of America
Charlotte
07.2018 - 09.2019
- Ensure day to day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement
- Confidently build relationships with clients. Gain in-depth knowledge clients life priorities and connect them to Bank of America solutions that meet their financial goals
- Work closely with teammates to prepare for yearly audits
Relationship Manager
Bank of America
Charlotte
07.2016 - 06.2018
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients
- Provided information on technology resources to improve clients' financial well-being
- Work as a sales leader to engage the entire team daily and work to keep the team up to date on all goals
Education
Associate of Arts - Business Administration
Brookdale Community College
Lincroft, NJ05.2014
Skills
- Time management
- Leadership Skills
- Organizational Skills
- Analytical Skills
- Multi-tasking
- Ability to work under pressure
- Written and verbal communication
- Strategic thinker
- Project Management
- Microsoft Office
Timeline
Vice President, Implementation Manager
JPMorgan Chase
09.2024 - Current
Treasury F&S Advisor - Service
Bank of America
06.2021 - 08.2024
Treasury F&S Senior Specialists
Bank of America
09.2019 - 06.2021
Assistant Financial Center Manager
Bank of America
07.2018 - 09.2019
Relationship Manager
Bank of America
07.2016 - 06.2018
Associate of Arts - Business Administration
Brookdale Community College