Andrea Witherspoon
Matthews
Summary
Dynamic and customer-focused professional with strong experience in sales, administrative support, and customer service. Skilled in inbound and outbound communications, dispatching, and problem resolution. Recognized for building strong client relationships, driving sales results, and providing administrative support to ensure smooth operations. Currently pursuing an Associate’s Degree in Accounting at Stanly Community College.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor
C&C Marketing Research
05.2023 - 06.2025
- Led a team of employees, delegated tasks, and ensured daily operations ran smoothly.
- Conducted inbound and outbound calls to survey participants and clients.
- Analyzed market trends to improve product positioning and sales strategies.
- Delivered excellent customer service, trained new hires, and motivated team performance.
Spiral Wrap
Michelin
06.2022 - 04.2023
- Operated machinery to wrap and cut materials, ensuring product quality.
- Maintained consistent productivity while adhering to safety standards.
Dispatcher
Family-Owned Transportation Business
2021 - 2022
- Scheduled and dispatched drivers to transport freight efficiently.
- Communicated with clients and drivers via phone and email to coordinate routes.
- Monitored deliveries to ensure timeliness and resolved logistical issues quickly.
- Maintained detailed records of schedules, routes, and billing information.
Inventory Associate
CarMax
09.2021 - 01.2022
- Logged and tracked vehicle inventory and deliveries accurately.
- Assisted customers by ensuring vehicles were displayed and maintained.
- Reconditioned cars to meet company and customer standards.
Secretary’s Assistant
Davis Scrap Metal
08.2019 - 03.2020
- Handled inbound and outbound calls and provided administrative support.
- Performed data entry, payroll assistance, and clerical responsibilities.
- Assisted customers with inquiries and maintained accurate office records.
Education
Associate of Applied Science - Accounting
Stanly Community College
High School Diploma - undefined
GTCC Middle College of High Point
High Point, NC08.2019
Skills
- Inbound & Outbound Calls
- Sales & Upselling Techniques
- Customer Service & Client Retention
- Dispatcher & Scheduling Coordination
- Administrative & Clerical Support
- Market Research & Data Analysis
- Inventory & Data Entry Management
- Team Leadership & Training
- Technical & Problem-Solving Skills
Certification
Notary Public
Timeline
Supervisor
C&C Marketing Research
05.2023 - 06.2025
Spiral Wrap
Michelin
06.2022 - 04.2023
Inventory Associate
CarMax
09.2021 - 01.2022
Secretary’s Assistant
Davis Scrap Metal
08.2019 - 03.2020
Associate of Applied Science - Accounting
Stanly Community College
High School Diploma - undefined
GTCC Middle College of High Point
Dispatcher
Family-Owned Transportation Business
2021 - 2022
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