Andrea Wiggins
Middlesex
Summary
Dynamic educator with a proven track record at Wake County School System, excelling in classroom management and relationship building. Enhanced student engagement through innovative lesson planning and critical thinking strategies. Recognized for fostering a supportive environment that promotes academic success and open communication with parents.
Overview
34
34
years of professional experience
Work History
Substance Teacher
Wake County School Sysyem
08.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Teamlead
TekniPlex Healthcare
09.2023 - 05.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Customer Service Associate Representative
Natvar A TekniPlex Company
05.1991 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate - Substitute Teacher
Wake Technical Community College
Raleigh, NC08.2023
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
Additional Information
Dependable, team player, trainer, excellent customer service skills,
Timeline
Substance Teacher
Wake County School Sysyem
08.2024 - Current
Customer Service Teamlead
TekniPlex Healthcare
09.2023 - 05.2024
Customer Service Associate Representative
Natvar A TekniPlex Company
05.1991 - 05.2024
Certificate - Substitute Teacher
Wake Technical Community College
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