Andrea Scales
Troutman
Summary
Experienced nursing professional with strong background in worker's compensation case management, skilled in care coordination and patient advocacy. Proven ability to manage complex cases and foster multidisciplinary collaboration, ensuring optimal rehabilitation outcomes. Valued for positive attitude, effective communication, adaptability and results-driven approach to improving patient outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Nurse Case Manager
Genex Services
02.2015 - Current
- Primary Responsibility: Coordinate medical treatment for injured workers through effective
communication and collaboration between the providers, adjusters, injured workers, attorneys
and employers to achieve the highest level of rehabilitation and timely return-to-work. - Maintained up-to-date knowledge of industry trends, best practices, regulatory requirements, ensuring compliance in all aspects of case management.
- Established a positive rapport with injured workers to facilitate productive rehabilitation
outcomes. - Served as a liaison between insurance carriers and healthcare providers, advocating for necessary treatments and authorizations on behalf of the injured worker.
- Managed complex cases involving multiple comorbidities, ensuring proper treatment plans were followed for optimal results.
Registered Nurse, Emergency Department
Novant Health Presbyterian Medical Center
07.2006 - 02.2015
- Demonstrated strong clinical reasoning skills when assessing patients' conditions and initiating appropriate interventions.
- Orchestrated quality-driven, cost-effective care in high-volume Level III trauma setting.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided exceptional care to high-acuity patients needing complex care such as ventilator
management, telemetry monitoring, and multiple IV drip administration. - Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Education
Bachelor of Science - Nursing
University of North Carolina At Charlotte
Charlotte, NCBachelor of Science - Health Fitness
University of North Carolina At Charlotte
Charlotte, NCSkills
- Case evaluation
- Medical documentation
- Clinical assessment
- Care coordination
- Patient advocacy
- Multidisciplinary collaboration
- Multitasking
- Compassionate and caring
- Effective communication
- Adaptability and flexibility
Certification
- Certified Case Manager (CCM) - November 2018
- Registered Nurse, State of North Carolina, License # 202810- July 2005
Timeline
Field Nurse Case Manager
Genex Services
02.2015 - Current
Registered Nurse, Emergency Department
Novant Health Presbyterian Medical Center
07.2006 - 02.2015
Bachelor of Science - Nursing
University of North Carolina At Charlotte
Bachelor of Science - Health Fitness
University of North Carolina At Charlotte
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