Andrea Pressley
Charlotte
Summary
Results-driven Quality Assurance Team Manager at Verizon Wireless with advanced SQL and project management expertise. Successfully enhanced data analysis and reporting through Tableau, while fostering collaboration across teams. Proven ability to streamline processes and improve customer experience, leveraging Agile methodologies and quality assurance management skills.
Overview
13
13
years of professional experience
Work History
Quality Assurance Team Manager
Verizon Wireless
Charlotte
07.2018 - Current
- Demonstrated advanced SQL proficiency to enhance data analysis capabilities.
- Executed project management strategies to deliver on-time results.
- Possessed in-depth knowledge of software development lifecycle and related processes.
- Leveraged expertise in Tableau for effective reporting and visualization design.
- Applied comprehensive understanding of software, web, and application technologies.
Technical Support Project Manager
Verizon Wireless
Columbia
01.2013 - 06.2018
- Simplified customer experience through effective and timely communications.
- Defined and maintained performance metrics for communication delivery, engagement, conversion, and containment.
- Built automated reporting and executive dashboards using Tableau and Excel to enhance data accuracy.
- Collaborated with IT and Business Intelligence teams to integrate new data sources for reporting.
- Partnered with Customer Experience Design organization to create intuitive and elegant reporting solutions.
Education
Bachelor of Science -
Columbia College
Columbia, SC05-2004
Skills
- Project management
- Software development tools
- Test automation
- User acceptance testing (UAT)
- Quality assurance management
- QA reporting
- Agile methodologies
- Artificial intelligence (AI)
- Advanced SQL skills
- Software development lifecycle expertise
Timeline
Quality Assurance Team Manager
Verizon Wireless
07.2018 - Current
Technical Support Project Manager
Verizon Wireless
01.2013 - 06.2018
Bachelor of Science -
Columbia College