ANDREA POTTS
Matthews
Summary
Senior Telecom Expense & Procurement Analyst with 20+ years of experience managing enterprise telecom expense management (TEM), billing audits, MACD provisioning, and vendor optimization across large, multi-location environments. Proven expertise with Sakon, Tangoe, and Asentinel platforms, overseeing thousands of circuits, high-volume invoicing, and multimillion-dollar telecom budgets. Strong background in telecom procurement, SD-WAN, VoIP, divestitures, and cross-functional collaboration supporting complex enterprise and retail organizations in fully remote environments.
Overview
23
23
years of professional experience
Work History
Senior Procurement & Telecom Analyst
ADT SECURITY
Denver
07.2023 - 03.2025
- Led enterprise telecom expense management using the Sakon TEM platform, ensuring accurate circuit lifecycle tracking, billing validation, and vendor compliance.
- Played a key role in the successful divestiture of approximately 60% of commercial locations by separating telecom billing, restructuring project tasks, and ensuring accurate cost allocation.
- Managed telecom billing separation during divestiture, preventing residual charges and ensuring clean financial cutover between commercial and residential business units.
- Managed and executed new service and upgrade orders supporting residential locations following commercial divestiture.
- Coordinated telecom project tasks across procurement, finance, and IT teams to ensure service continuity and timely completion of divestiture milestones.
- Managed MACD orders for analog voice and data circuits across new, relocated, and divested locations, maintaining comprehensive documentation and compliance.
IT Asset Management & Telecom Analyst
SEALED AIR CORPORATION
Charlotte
10.2019 - 07.2023
- Reviewed and audited telecom invoices, correcting billing discrepancies and ensuring accurate cost allocation in collaboration with finance teams.
- Processed and reconciled telecom orders, ensuring alignment between provisioning, invoicing, and payment.
- Managed SD-WAN project documentation and telecom asset repositories, improving operational visibility and efficiency.
- Oversaw telecom procurement and asset management activities, contributing to cost optimization and compliance.
Senior Telecom Analyst
FAMILY DOLLAR STORES, INC.
Matthews
05.2002 - 06.2019
- Managed telecom environments supporting up to 10,000 retail locations, overseeing thousands of active circuits, hundreds of monthly invoices, and approximately $30M in annual telecom spend.
- Placed and managed MACD telecom orders for approximately 300–500 stores annually, supporting new store openings, relocations, and closures.
- Led enterprise-wide telecom expense auditing and billing reconciliation, preventing overcharges and enforcing correct contract rates.
- Leveraged TEM platforms (Tangoe, Asentinel) to consolidate billing, optimize spend, and improve telecom expense visibility across large retail environments.
- Reduced telecom costs by identifying and disconnecting unused services, managing mobility accounts, and consolidating vendor billing.
- Created, managed, and tracked CAPEX and OPEX purchase requisitions for IT telecom services.
Education
Bachelor of Liberal Studies - Organizational Communication & Management
Wingate University
Wingate, NC01.2023
Associate of Liberal Arts -
South Piedmont Community College
Charlotte, NC01.2021
Skills
- Telecom Expense Management (TEM)
- Telecom Billing & Auditing
- MACD Provisioning
- Sakon
- Tangoe
- Asentinel
- Telecom Procurement
- Vendor & Contract Management
- Invoice Reconciliation
- Circuit Lifecycle Management
- Mobility Management
- VoIP
- SD-WAN
- CAPEX/OPEX
- Cost Optimization
- Asset & Inventory Management
- Cross-Functional Collaboration
Technologies And Tools
- Sakon TEM
- Tangoe
- Asentinel
- Coupa
- Microsoft Office Suite
Timeline
Senior Procurement & Telecom Analyst
ADT SECURITY
07.2023 - 03.2025
IT Asset Management & Telecom Analyst
SEALED AIR CORPORATION
10.2019 - 07.2023
Senior Telecom Analyst
FAMILY DOLLAR STORES, INC.
05.2002 - 06.2019
Bachelor of Liberal Studies - Organizational Communication & Management
Wingate University
Associate of Liberal Arts -
South Piedmont Community College