Andrea S. Oxendine
Hillsborough
Summary
Tech-savvy individual with expertise in software and hardware operations, including installation and networking. Currently pursuing an Information Technology-Cybersecurity CCNA Certificate at Durham Tech Community College, expected completion in Fall 2026. Plans to obtain CompTIA certifications in Cybersecurity and Networking to enhance professional qualifications.
Overview
12
12
years of professional experience
Work History
Certified Call Center Agent
Renken Remodeling Inc
09.2022 - 01.2025
- Average intake of 200 inbounds and making outbound calls with clients
- Gathered and verified client information to ensure accurate service delivery
- Managed service call tickets to streamline client issue resolution
- Engaged with clients via email and chat to provide support.
- Conducted follow-up calls after consultations to address product-related questions
- Back up support for design consultants on calls
Child nutrition assistant
Orange County schools
08.2018 - 06.2022
- Cooking for over three hundred students daily
- Directed service flow to ensure efficient operations.
- Processed customer transactions to ensure accurate account management
- Resolving any problems with accounts or customer service
- Provided updates on upcoming changes and events to enhance client awareness
- Distributed billing notifications to keep clients informed of account status
Host and Wait Staff
La Fiesta Mebane
06.2018 - 01.2019
- Served guests, managing beverage and food orders to enhance dining experience
- Assigned guests to tables, optimizing seating arrangements based on availability and preferences
- Processed phone orders efficiently through POS system
Hostess/Server
Chapel Hill Country Club
Chapel Hill
03.2017 - 01.2018
- Delivered food and drinks promptly to enhance guest experience and maintain high service standards.
- Took orders and processed member accounts, providing updates on account spending to ensure satisfaction.
- Organized waiting list to ensure efficient seating and minimize wait times.
- Greeted and seated members promptly upon arrival
Wait Staff/Bakeshop Staff
Carolina Meadows
Chapel Hill
03.2015 - 06.2016
- Greeted customers upon entry, promptly addressing questions and concerns to enhance their visit.
- Maintained clean and presentable tables, ensuring an inviting dining experience for customers.
- Handled multiple phone calls daily, addressing customer inquiries and resolving issues to improve satisfaction.
Cashier
Hardee’s
Hillsborough
06.2013 - 08.2015
- Delivered professional, friendly, and engaging service to enhance customer experience.
- Addressed guest complaints promptly to ensure satisfaction and loyalty.
- Adhered to safety and sanitation policies in food and beverage handling to maintain health standards.
Education
Information Technology-Cybersecurity CCNA Certificate - true
Durham Tech Community College
Durham, NC12-2026
High School Diploma - Hillsborough, NC
Cedar Ridge High School
Hillsborough, NC12-2015
Skills
- Customer Engagement
- Project management
- Time Management
- Adaptability
- Agile Learner
- Oral communication
- Proficient
References
- Sharon Price, (919) 943-8668
- Nancy Ramsey, (919) 414-1537
Timeline
Certified Call Center Agent
Renken Remodeling Inc
09.2022 - 01.2025
Child nutrition assistant
Orange County schools
08.2018 - 06.2022
Host and Wait Staff
La Fiesta Mebane
06.2018 - 01.2019
Hostess/Server
Chapel Hill Country Club
03.2017 - 01.2018
Wait Staff/Bakeshop Staff
Carolina Meadows
03.2015 - 06.2016
Cashier
Hardee’s
06.2013 - 08.2015
Information Technology-Cybersecurity CCNA Certificate - true
Durham Tech Community College
High School Diploma - Hillsborough, NC
Cedar Ridge High School