Andrea Overby
Zebulon
Summary
Dynamic Administrative professional with a proven track record enhancing customer satisfaction and streamlining frontline operations. Excelled in team leadership, fostering a collaborative environment and boosting team performance. Skilled in customer service and data entry, adept at problem-solving and improving administrative processes for efficiency.
Experienced with a solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
La Quinta & Suites
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Team Leader
Sheetz
11.2021 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Administrative Coordinator
Elegante Stone Masonry LLC
03.2013 - 10.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Education
Associate of Applied Science - Sonography
Wake Technical Community College
Raleigh, NC05-2027
Skills
- Service Excellence
- Detail-Oriented Approach
- Prioritization and Scheduling
- Active Listening
- Cash Flow Supervision
- Professional Telephone Communication
- Efficient Data Management
- Analytical Problem-Solving
- Collaborative Teamwork
- Document Creation
- Proficient in Microsoft Office Suite
- Multi-Line Call Handling
- File System Administration
- Client Relationship Development
Timeline
Front Desk Receptionist
La Quinta & Suites
04.2024 - Current
Team Leader
Sheetz
11.2021 - 04.2024
Administrative Coordinator
Elegante Stone Masonry LLC
03.2013 - 10.2021
Associate of Applied Science - Sonography
Wake Technical Community College
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