Andrea Morris
Dunn
Summary
Dynamic professional with proven skills in customer service, problem-solving, and time management. Recognized for enhancing customer satisfaction and streamlining processes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Delivery Scheduling Team
Ashley Furniture Homestore
Four Oaks
02.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
Store Manager
Hibbett Sports
Erwin
08.2018 - 01.2021
- Recruited, trained and supervised new employees.
- Created a welcoming environment to enhance customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner.
- Managed daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Call Center Representative
Alorica
Greensboro
11.2019 - 05.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Utilized call routing software to efficiently manage incoming calls and prioritize workload.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Supervisor
Burke's Outlet
Erwin
03.2010 - 08.2018
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Supervised daily store operations to ensure smooth workflow.
- Coordinated merchandise displays to enhance store aesthetics.
- Ensured high standards of customer service through staff coaching.
Education
High School Diploma -
Triton High School
Erwin, NC06-2007
Skills
- Multitasking Abilities
- Customer service
- Scheduling software
- Data analysis
- Inbound and outbound calls
- Time management
Timeline
Delivery Scheduling Team
Ashley Furniture Homestore
02.2022 - Current
Call Center Representative
Alorica
11.2019 - 05.2020
Store Manager
Hibbett Sports
08.2018 - 01.2021
Supervisor
Burke's Outlet
03.2010 - 08.2018
High School Diploma -
Triton High School