ANDREA HARRIS
Charlotte
Summary
Hard-working professional with 10+ years of customer service, leasing, and property management experience. Strong leadership, operational oversight, and resident relations skills. Seeking continued growth within property management.
Overview
8
8
years of professional experience
Work History
Assistant Manager
RKW Residential – Cadia Millennium
10.2024 - Current
- Manage daily operations, resident accounts, renewals, and financial reporting.
- Oversee rent collection, legal notices, ledgers, and payment plans.
- Assist with forecasting, community performance goals, and month-end tasks.
- Train leasing consultants and support office workflow.
- Handle escalated resident issues and vendor coordination.
- Led team in achieving operational goals and enhancing service delivery standards.
Leasing Consultant
RKW Residential – Cadia Millennium
08.2023 - 10.2024
- Conducted tours, secured applications, and increased occupancy.
- Completed leasing files, move-in packets, and CRM tracking.
- Provided exceptional customer service and resident retention support.
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Managed leasing paperwork, ensuring compliance with company policies and regulations.
Leasing Consultant
Preferred Apartment Communities – City Parkview
10.2020 - 01.2023
- Greeted prospects and ensured model-ready show units.
- Processed applications and deposits.
- Ensured compliance with Fair Housing, ADA, and FCRA.
Delivery Driver
Amazon
06.2020 - 07.2021
- Operated delivery equipment and completed assigned routes.
- Managed customer interactions and delivery logistics.
Office Assistant
Convergys
11.2017 - 01.2019
- Assisted customers with OnStar package purchases.
- Provided product support and met performance goals.
Education
High School Diploma -
Phillip O. Berry Academy of Technology
01.2015
Skills
- Communication
- Leadership
- Problem Solving
- Time Management
- Teamwork
- Microsoft Office Suite
- Entrata
- RealPage
- CRM Systems
- OneSite
Accomplishments
As Leasing Consultant: As Assistant Manager:
Contributed to a successful lease-up completed 6 months ahead of schedule, consistently exceeding leasing goals.
Nominated for Top Leasing Agent for exceptional closing ratios and customer engagement.
Nominated for Assistant Manager of the Year for excellence in operations, renewals, and financial accuracy.
Supported the community’s transition from lease-up to stabilized operations through leadership and process improvements.
Timeline
Assistant Manager
RKW Residential – Cadia Millennium
10.2024 - Current
Leasing Consultant
RKW Residential – Cadia Millennium
08.2023 - 10.2024
Leasing Consultant
Preferred Apartment Communities – City Parkview
10.2020 - 01.2023
Delivery Driver
Amazon
06.2020 - 07.2021
Office Assistant
Convergys
11.2017 - 01.2019
High School Diploma -
Phillip O. Berry Academy of Technology