Andrea Gerlaugh
Hildebran
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mammography Coordinator
Onsite Women's Health-Saint Petersburg, FL
07.2023 - 05.2025
- Scheduled and coordinated radiology appointments for patients, ensuring efficient use of resources and timely delivery of services
- Utilized electronic scheduling systems to input patient information, verify insurance coverage, and update appointment statuses
- Collaborated with radiologists, technologists, and other staff members to coordinate schedules and ensure smooth workflow in the radiology department
- Maintained accurate records of scheduled appointments, cancellations, rescheduling requests, and patient demographics
- Maintained knowledge of insurance requirements, pre-authorization processes, and medical terminology related to radiology services
- Performed data entry tasks accurately and efficiently to update patient records, demographics, and insurance information
Front Office Assistant
Hopkins Clinic for Physical Medicine-Pinellas Park, FL
07.2015 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Completed patient check-in processes by verifying insurance and submitting forms to doctors
Licensed Massage Therapist
Spinal Health Chiropractic-Largo, FL
02.2013 - 07.2015
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, neuromuscular therapy and hot stone massages.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Participated in continuous education to master latest techniques in massage therapy.
Chiropractic Assistant
Hopkins Clinic for Physician Medicine-Pinellas Park, FL
01.2010 - 11.2012
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Office Assistant
The Cat Hospital-Pinellas Park, FL
10.2007 - 01.2010
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Diploma -
Pinellas Park High School
Largo, FL05.2007
Skills
- Experience with HIPAA standards
- Organizational time strategies
- Insurance coverage assessment
- Advanced Excel skills
- Office administration support
- Healthcare receptionist
- Proficient in Microsoft Office
- Experienced in software usage
- Healthcare administrative experience
- Healthcare vocabulary expertise
- Efficient multitasking
- Customer engagement
- Detail-oriented data management
- Strategic decision-making
- Skilled in organizing schedules
- Presenting ideas and plans
Certification
Massage Therapy License MA#81701
Registered Chiropractic Asst RCA#16990
Timeline
Mammography Coordinator
Onsite Women's Health-Saint Petersburg, FL
07.2023 - 05.2025
Front Office Assistant
Hopkins Clinic for Physical Medicine-Pinellas Park, FL
07.2015 - 05.2023
Licensed Massage Therapist
Spinal Health Chiropractic-Largo, FL
02.2013 - 07.2015
Chiropractic Assistant
Hopkins Clinic for Physician Medicine-Pinellas Park, FL
01.2010 - 11.2012
Office Assistant
The Cat Hospital-Pinellas Park, FL
10.2007 - 01.2010
Diploma -
Pinellas Park High School
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