Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrea Elledge

Fuquay - Varina,NC

Summary

Accomplished Salesforce Administrator and Team Lead at BD-Parata Systems, I leveraged collaborative leadership and Salesforce customization skills to enhance system efficiency and user experience. Spearheaded seamless CRM migrations and process optimizations, significantly improving data management and stakeholder satisfaction. Excelled in dynamic environments, ensuring scalable solutions and fostering a culture of continuous improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce Administrator - Team Lead

BD - Parata Systems
12.2023 - Current
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
  • Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
  • Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
  • Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
  • Led Salesforce end-user training sessions, improving user adoption rates and ensuring that teams could leverage Salesforce functionality to its fullest potential.
  • Spearheaded migration of legacy CRM systems to Salesforce, ensuring seamless transition with minimal downtime.
  • Fostered culture of continuous improvement by regularly soliciting and incorporating user feedback into Salesforce system enhancements.
  • Coached team members in techniques necessary to complete job tasks.

Salesforce Administrator

BD-Parata Systems
12.2019 - Current
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
  • Enhanced user experience with rollout of customized Salesforce dashboards, leading to more efficient data analysis and reporting.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced system downtime and user issues by promptly addressing and resolving Salesforce support tickets and providing ongoing user support.

Knowledge Management Specialist

BD - Parata Systems
08.2017 - 12.2019
  • Maintained Knowledge Base in Salesforce through continuous improvement
  • Standard Operating procedure creation for our service team
  • Maintained documentation site by publishing new technical manuals and bulletins.
  • Enable faster response times to customer inquiries, providing frontline staff with easy access to updated product information and troubleshooting guides through the internal knowledge base.
  • Facilitated smoother transitions during employee turnover periods, implementing standardized procedures for proper documentation and handover of key responsibilities.
  • Increased productivity across departments, developing targeted training materials to close skill gaps identified through knowledge audits.

Education

Photography

Hawkeye Community College
Waterloo, IA

Skills

  • Salesforce customization
  • Workflow Process Improvement
  • Efficiency Optimization Through Automation
  • Lightning experience
  • Data migration
  • Service cloud management
  • Technical documentation
  • Process Optimization
  • Clear Communication
  • Flexibility in Dynamic Environments
  • Engaged Listening
  • Collaborative Leadership Skills

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder Certification


Next: Salesforce Service Cloud Certification

Timeline

Salesforce Administrator - Team Lead

BD - Parata Systems
12.2023 - Current

Salesforce Administrator

BD-Parata Systems
12.2019 - Current

Knowledge Management Specialist

BD - Parata Systems
08.2017 - 12.2019

Photography

Hawkeye Community College

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Andrea Elledge