Andrea Dubois
Fayetteville
Summary
Dynamic and results-oriented professional seeking a Customer Care Representative role, offering 2 years of experience in customer service and patient care. Proven success in guest services in North Carolina, consistently achieving high satisfaction ratings through effective communication and problem-solving skills. Recognized for exceptional organizational abilities and a positive attitude while managing multiple priorities, with a strong willingness to take on additional responsibilities to support team objectives. Committed to building client relationships, driving revenue, and contributing to team success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Agent
Xfinity Comcast EClerx
Fayetteville, NC
01.2026 - Current
- Achieved sales targets through effective communication of product features and benefits.
- Developed strong customer relationships, resulting in increased customer retention rates.
- Conducted needs-based assessments to tailor service packages for individual clients.
- Collaborated with cross-functional teams to streamline sales processes and improve customer experience.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed inbound sales inquiries, ensuring prompt and accurate responses to customer needs.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings. Managed over 100 calls a day
Certified Nursing Assistant
Falcon NC Remote
03.2023 - 06.2023
- Provided comprehensive patient care in various clinical settings, ensuring comfort and support for those under my watch.
- Assisted in the coordination of daily patient treatment plans alongside healthcare teams, contributing to the maintenance of high-quality care standards.
Guest Services Representative
Extended Stay America
05.2022 - 05.2023
- Delivered customer service excellence, consistently achieving high satisfaction ratings through effective resolution of guest inquiries and issues.
- Maintained operational efficiency by promptly addressing and streamlining front desk processes.
Certified Nursing Assistant
Cape Fear Valley Hospice-Remote
02.2022 - 02.2023
- Provided comprehensive patient care in a hospice setting, ensuring comfort and support tailored to individual needs and care plans.
- Maintained accurate and detailed patient records, contributing to the effective monitoring and adjustment of care strategies.
Certified Nursing Assistant
Cape Fear Valley
11.2021 - 02.2022
- Provided patient-centered care, ensuring comfort and safety while assisting with daily living activities and personal hygiene.
- Monitored vital signs and promptly reported any changes to the nursing staff to facilitate timely medical interventions.
Photography Assistant
A-list clients
06.2019 - 03.2020
- Provided critical support in various high-profile photography projects by managing lighting, equipment setup, and image composition.
- Collaborated effectively with creative teams to ensure optimal photo quality and client satisfaction.
Education
Trade - Pharmaceutical Medicine
Stepful
Online02.2025
Basic Life Support, Trade
Fayetteville Technical Community College
01.2023
Administrative Medical Assistant, Trade
Fayetteville Technical Community College
06.2017
Phlebotomy, Trade
Fayetteville Technical Community College
05.2017
Bank Teller, Trade
Fayetteville Technical Community College
01.2016
Skills
- Capable of Working With Little or No Supervision
- Respond to Customer Inquiries via Phone, Email, and Chat
- Process Orders, Returns, and Exchanges
- Provide Product Information and Recommendation to Customer
- Maintain Accurate Customer Records and Order Information
- Collaborate With Other Departments to Ensure Customer Satisfaction
- Identify and Escalate Complex Issues to Senior Managers
- Participate in Training and Development Programs to Improve Customer Service Skills
- Valid Driver License With Clean Driving Record
- Continuously Seek Opportunities to Improve Processes and Procedures to Enhance the Customer Experience
- Excellent Communication and Listening Skills
- Reduced Customer Complaint Resolution Time by 37% Through Developing Effective Customer Relationship Management Strategies
- Achieved Significant Increase in Customer Satisfaction Through Proactive Customer Service Methods
- Managed Successful Relationships With Customers by Responding Swiftly to Inquiries and Using Quality Assurance to Maintain Efficiency
- Checked Guests in/Out and Performed Guest Service Agents Tasks
- Managed Large Amounts of Inbound Calls in a Timely Manner While Identifying Customers’ Needs
- Verbal Communication
- Problem Solving
- Interpersonal Skills
- Computer Skills
- Customer relationship building
- Objection handling
- Closing techniques
- Upselling and cross selling
- Customer service
- Attention to detail
- Organized and efficient
- Cheerful and energetic
- Exceptional customer service
- Driven
- Relationship building and management
- Product knowledge
- Documentation and reporting
- Prospect Follow-up
- Active listening
- Call center experience
- Complaint handling
- Conflict resolution
- Complaint resolution
- Call management
- Follow-up skills
- Scheduling
- Appointment scheduling
- Customer relationship management (CRM)
- Data entry
- Customer support
- Customer satisfaction
- Empathy display
- Quality assurance
- Customer correspondence
- Technical troubleshooting
- Service recommendations
- Sales and upselling
- Account updating
- CRM navigation
- Brand promotion
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Reliability and punctuality
- Team collaboration
- Workflow management
- Membership renewals
- Gathering information
- Answering questions
- Logging call information
- Building rapport
Certification
- eClerx Customer Operatioms, eClerx -
Timeline
Sales Agent
Xfinity Comcast EClerx
01.2026 - Current
Certified Nursing Assistant
Falcon NC Remote
03.2023 - 06.2023
Guest Services Representative
Extended Stay America
05.2022 - 05.2023
Certified Nursing Assistant
Cape Fear Valley Hospice-Remote
02.2022 - 02.2023
Certified Nursing Assistant
Cape Fear Valley
11.2021 - 02.2022
Photography Assistant
A-list clients
06.2019 - 03.2020
Basic Life Support, Trade
Fayetteville Technical Community College
Administrative Medical Assistant, Trade
Fayetteville Technical Community College
Phlebotomy, Trade
Fayetteville Technical Community College
Bank Teller, Trade
Fayetteville Technical Community College
Trade - Pharmaceutical Medicine
Stepful