Andrea Cimenton
Raleigh
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
11.2023 - Current
- Responsibilities for this job include providing outstanding customer service, managing reservations, communicating effectively with guests, resolving issues promptly and professionally, collaborating with colleagues for seamless operations, maintaining safety and security standards, and handling administrative tasks with precision
Maintenance and Logistics Coordinator
11.2021 - 11.2023
- Responsibilities for this job included tracking and fixing shipping errors, responding to customer inquiries, coordinating transportation provided to ensure proper movement of shipments, and preparing bills and invoices
Server/ Bartender
Chili’s
08.2020 - 05.2021
- Responsibilities for this job included serving food to customers, making their drinks, and handling up to 500$ in a cashier’s drawer
Role-Player
Valiant Integrated Services
03.2018 - 07.2020
- Responsibilities for this job included training soldiers and preparing them for deployment by simulating third-world countries
Customer Service Representative
Panda Express
09.2017 - 03.2018
- Responsibilities for this job included working with people and food preparation
Education
Bachelor of Science - Criminal Justice
Sterling College
Sterling, KS05-2025
High School Diploma -
Leesville High School
Leesville, LA05-2018
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Guest inquiry resolution
- Team building and supervision
- Data entry proficiency
- Administrative skills
- Team player mentality
- Reservation management
- Conflict management
- Proficient in Salesforce
- Fluent in German and Italian
Timeline
Guest Service Agent
11.2023 - Current
Maintenance and Logistics Coordinator
11.2021 - 11.2023
Server/ Bartender
Chili’s
08.2020 - 05.2021
Role-Player
Valiant Integrated Services
03.2018 - 07.2020
Customer Service Representative
Panda Express
09.2017 - 03.2018
Bachelor of Science - Criminal Justice
Sterling College
High School Diploma -
Leesville High School
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