Andrea Catarino-Perez
Raleigh
Summary
Detail-oriented professional with strong customer service and collaboration skills. Experienced in fast-paced environments, effectively resolving challenges and enhancing customer satisfaction while maintaining high standards.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Bojangles Crew Member
Bojangles' Restaurants
Raleigh
08.2025 - 12.2025
- Took customer orders accurately and efficiently in a fast-paced environment.
- Processed payments using point-of-sale systems with attention to detail.
- Packaged products according to safety and quality standards.
- Maintained a clean and organized packing area.
- Collaborated with team members to streamline processes.
- Collaborated with team members to resolve operational challenges efficiently.
- Provided support to colleagues by sharing knowledge and best practices.
- Communicated effectively with clients to understand their needs and concerns.
Server
El Jimador
Rocky Mount
06.2025 - 08.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed food and drink orders accurately and efficiently.
- Assisted in setting up tables and maintaining cleanliness throughout the dining area.
- Handled cash transactions and processed payments using the point-of-sale system.
- Resolved customer complaints swiftly to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Bojangles crew member
Bojangles' Restaurants
Raleigh
09.2024 - 08.2025
- Prepared food items following Bojangles' recipes and safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and special requests promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Handled cash transactions accurately while providing friendly customer service.
- Contributed to team training by sharing knowledge of menu items and procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Babysitter
Family Friends & Others
Raleigh
05.2024 - 08.2025
- Supervised playtime activities for children in a safe environment.
- Assisted with homework and educational activities to promote learning.
- Communicated effectively with parents regarding children's daily activities.
- Maintained cleanliness and order in play areas and children's spaces.
- Responsibly watched children while parents were out.
- Remaining alert at all times while caring for multiple children simultaneously.
Education
High School Diploma -
Rolesville High School
Rolesville, NC05-2025
Some College (No Degree) - Biology On The Pre-Med Track
Meredith College
Raleigh, NCSkills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Problem resolution
- Reliable
Languages
Spanish
Native/ Bilingual
Certification
ServSafe
Timeline
Bojangles Crew Member
Bojangles' Restaurants
08.2025 - 12.2025
Server
El Jimador
06.2025 - 08.2025
Bojangles crew member
Bojangles' Restaurants
09.2024 - 08.2025
Babysitter
Family Friends & Others
05.2024 - 08.2025
High School Diploma -
Rolesville High School
Some College (No Degree) - Biology On The Pre-Med Track
Meredith College