Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Cano Montalvan

Charlotte

Summary

Dynamic and professional individual with a strong background in customer service from Compare Insurance. Skilled at multitasking and quick problem-solving, excelling in maintaining confidentiality and fostering client relationships. Demonstrated ability to analyze risk and recommend suitable coverage, complemented by a positive attitude and excellent communication skills. Passionate about delivering exceptional client experiences.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Compare Insurance
07.2024 - Current
  • Developed strong customer service skills while assisting clients with inquiries regarding their insurance policies.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained positive relationships with clients to ensure long-term satisfaction.
  • Maintained strict confidentiality standards when handling sensitive customer information.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Completed sales documentation and collected signatures.

Production

Carolina Foods
10.2023 - 06.2024
  • Maintained compliance with health and safety regulations at all times.
  • Checked and recorded temperatures of proof boxes and dough to ensure proper fermentation.
  • Weighed and measured dough to meet exact size and weight specifications.
  • Performed daily cleaning tasks, including mopping floors and sanitizing equipment and surfaces.
  • Ensured adherence to all food safety standards throughout production processes.
  • Operated bakery equipment with accuracy and care.

Cashier & Food Handler

Mcdonald’s
07.2022 - 09.2023
  • Maintained a positive and professional relationship with customers, providing friendly and efficient service.
  • Delivered excellent customer service by greeting guests and assisting with store inquiries.
  • Guided customers to beverage stations and answered product-related questions.
  • Handled cash and transactions while strictly following safety protocols.
  • Informed customers about current promotions and discounts to enhance sales.
  • Enforced cleanliness and safety standards throughout the store environment.
  • Developed an efficient ingredient storage system to maintain freshness and reduce waste.
  • Trained new employees on safe and proper use of kitchen equipment and utensils.

Education

High School Diploma -

East Mecklenburg High School
Charlotte, NC
06.2022

Skills

  • Attention to detail
  • Computer knowledge
  • Multitasking
  • Quick problem-solver
  • Fast Learner
  • Patience
  • Positive attitude
  • Communication
  • Empathy
  • Adaptability
  • Teamwork and collaboration
  • Work Ethic

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Compare Insurance
07.2024 - Current

Production

Carolina Foods
10.2023 - 06.2024

Cashier & Food Handler

Mcdonald’s
07.2022 - 09.2023

High School Diploma -

East Mecklenburg High School

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Andrea Cano Montalvan