Andrea Cano Montalvan
Charlotte
Summary
Dynamic and professional individual with a strong background in customer service from Compare Insurance. Skilled at multitasking and quick problem-solving, excelling in maintaining confidentiality and fostering client relationships. Demonstrated ability to analyze risk and recommend suitable coverage, complemented by a positive attitude and excellent communication skills. Passionate about delivering exceptional client experiences.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Compare Insurance
07.2024 - Current
- Developed strong customer service skills while assisting clients with inquiries regarding their insurance policies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained positive relationships with clients to ensure long-term satisfaction.
- Maintained strict confidentiality standards when handling sensitive customer information.
- Analyzed risk factors to recommend appropriate coverage levels.
- Completed sales documentation and collected signatures.
Production
Carolina Foods
10.2023 - 06.2024
- Maintained compliance with health and safety regulations at all times.
- Checked and recorded temperatures of proof boxes and dough to ensure proper fermentation.
- Weighed and measured dough to meet exact size and weight specifications.
- Performed daily cleaning tasks, including mopping floors and sanitizing equipment and surfaces.
- Ensured adherence to all food safety standards throughout production processes.
- Operated bakery equipment with accuracy and care.
Cashier & Food Handler
Mcdonald’s
07.2022 - 09.2023
- Maintained a positive and professional relationship with customers, providing friendly and efficient service.
- Delivered excellent customer service by greeting guests and assisting with store inquiries.
- Guided customers to beverage stations and answered product-related questions.
- Handled cash and transactions while strictly following safety protocols.
- Informed customers about current promotions and discounts to enhance sales.
- Enforced cleanliness and safety standards throughout the store environment.
- Developed an efficient ingredient storage system to maintain freshness and reduce waste.
- Trained new employees on safe and proper use of kitchen equipment and utensils.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06.2022
Skills
- Attention to detail
- Computer knowledge
- Multitasking
- Quick problem-solver
- Fast Learner
- Patience
- Positive attitude
- Communication
- Empathy
- Adaptability
- Teamwork and collaboration
- Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Compare Insurance
07.2024 - Current
Production
Carolina Foods
10.2023 - 06.2024
Cashier & Food Handler
Mcdonald’s
07.2022 - 09.2023
High School Diploma -
East Mecklenburg High School
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