Andrea Brawley

● Expertly communicates with customers via telephone, email, video, and chat to provide information on benefits

and rights, guidance on legal provisions, regulations, and related administrative practices.

● Delivers assistance on how best to provide needed documents and evidence required

● Initiates requests to resolve issues and errors or alleviate delays in obtaining benefits.

● Aids customers with the completion of claim and appeal-related documentation.

● Assesses the short-term and long-term factors that influence a choice between numerous benefits.

● Knowledgeable in programs including compensation and pension benefits, home loan eligibility, education,

health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social

Security Administration benefit programs, and other Federal, state, and local domestic relations and assistance

programs.

• Developed training materials for new employee orientation sessions.
• Supported recruitment process by screening resumes and scheduling interviews.
• Improved candidate engagement with timely communication throughout hiring process.
• Conducted employee surveys to gather feedback for enhancing workplace culture.

● Monitored a diverse array of computer equipment to ensure all emergencies were appropriately responded to

and managed.

● Spearheaded the determining and assignment of priority levels for calls; entered related emergency data into

the computer system for tracking purposes.

● Authored daily reports relevant to the management team.

● Effectively monitored surveillance equipment and authored daily reports about incidents.

● Effectuated the performance of administrative duties related to the planning, organizing, and managing of daily

business operations.

● Developed and regularly updated spreadsheets for weekly, monthly, and quarterly updates to the upper

management team.

● Periodically patrolled the jail area.

● Led the effectuation of clerical duties and investigated crimes committed within the jail.

o Authored reports related to daily activities and incidents.

● Completed maintenance of quarterly record visits and inspected all items being brought into the jail.