Andre Suitt
Durham
Summary
Dynamic leader with a proven track record at Sam's Club, enhancing guest satisfaction and team performance through exceptional communication and guest services. Skilled in sales strategy development and problem-solving, achieving significant client retention and revenue growth. Expert in team management and innovation, driving operational excellence and fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Executive Team Leader - Guest Experience
Target
06.2021 - Current
- Trained and mentored new employees in company policies and procedures, leading to better team performance.
- Enhanced guest satisfaction by implementing effective strategies to address customer feedback and concerns.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Maintained high level of professionalism and discretion when dealing with guests.
- Trained new staff members on company policies, procedures, and customer service standards.
Account Specialist
Dichtomatik Americas
09.2019 - 06.2021
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Set up new customer accounts and updated existing profiles with latest information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Fresh Assistant Manager
Sams Club
01.2015 - 09.2019
- Contributed to a positive store culture by leading by example, demonstrating strong work ethic, and maintaining high standards of professionalism.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Boosted store sales by implementing effective marketing strategies and promoting products to customers.
- Maintained high levels of cleanliness and organization within the store premises to adhere to health and safety standards.
Maintenance Management Specialist
United States Air Force Reserve
07.2013 - 07.2019
- Developed customized maintenance plans to meet the specific needs of each facility.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Maintained accurate records of all repair work performed, providing valuable data for future analysis and decision-making processes.
- Fostered a culture of continuous learning within the maintenance team by sharing best practices and encouraging professional development opportunities.
Outside Sales Manager
Sams Club
01.2013 - 01.2015
- Finalized sales deals and contracts.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
- Increased sales revenue by implementing effective market strategies and building strong relationships with clients.
- Continuously improved personal selling skills through ongoing training, self-assessment, and professional networking events.
- Built relationships with customers and community to establish long-term business growth.
- Strengthened client retention rates by consistently delivering exceptional service experiences throughout the entire sales cycle.
Member Service Manager
Sams Club
01.2010 - 01.2013
- Led team of representatives servicing potential customers.
- Maintained comprehensive records of all member interactions to inform future engagement strategies and enhance overall service quality.
- Participated in cross-functional teams to design new products or services tailored specifically to member needs and preferences.
- Organized staff meetings regularly aimed at discussing challenges encountered and brainstorming solutions together as a team.
- Streamlined service processes for increased efficiency and improved member experience.
- Recruited, hired, scheduled, evaluated and promoted service representatives, building strong relationships with team while promoting open door policy.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Business Management
Winston-Salem State University
Winston-Salem, NC05-2012
High School Diploma -
Hillside High School
Durham06-2008
Skills
- Team management
- Sales strategy development
- Innovation management
- Exceptional communication
- Guest services
- Guest communication
- Guest complaint resolution
- Data entry proficiency
- Client relationship management
- Team member development
- Account management
- Brand representation
- Customer service
- Problem-solving
Timeline
Executive Team Leader - Guest Experience
Target
06.2021 - Current
Account Specialist
Dichtomatik Americas
09.2019 - 06.2021
Fresh Assistant Manager
Sams Club
01.2015 - 09.2019
Maintenance Management Specialist
United States Air Force Reserve
07.2013 - 07.2019
Outside Sales Manager
Sams Club
01.2013 - 01.2015
Member Service Manager
Sams Club
01.2010 - 01.2013
Bachelor of Science - Business Management
Winston-Salem State University
High School Diploma -
Hillside High School
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