ANDRE ELDRIDGE
Huntersville,NC
Summary
Experienced and results-driven general manager with a proven track record of success in leading high-performing teams and driving operational excellence. Strong background in strategic planning, budget management, and business development, consistently delivering outstanding results in optimizing processes, increasing efficiency, and maximizing profitability. Skilled in fostering a positive work culture, building strong relationships with stakeholders, and implementing innovative solutions to drive business growth. Dynamic leader with a commitment to excellence, seeking opportunities to leverage expertise and drive organizational success in a challenging and dynamic environment.
Overview
8
8
years of professional experience
Work History
Client Executive
VERIZON
02.2022 - Current
- Leveraged excellent written and verbal communication skills when interacting with customers
- Created detailed project plans to track progress and ensure deadlines were met
- Built and maintained strong relationships with clients, stakeholders and senior management
- Led cross-functional teams in the development of innovative products and services
- Established relationships with 372 properties to secure new business and agreement contracts
- Assessed client requirements, identified opportunities, developed proposals, presented solutions and closed deals.
General Manager
Verizon
03.2019 - 02.2022
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Managed a team of 40+ sales representatives and 6 Assistant Managers across two store locations
- Used customer feedback for improving operations and building brand loyalty
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Facilitated communication between various divisions and departments regarding business objectives and strategies.
Sales Manager
Verizon
03.2016 - 03.2019
- Analyzed sales data to identify trends and make recommendations for improvement
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing
- Managed a team of 10+ sales representatives across multiple markets
- Created and executed strategic sales plan, expanding customer base and extending global reach.
Education
Master of Business Administration (M.B.A.) - Business Administration
Appalachian State University
Boone, NC05.2019
BBA - Management - General Business
Appalachian State University
Boone, NC05.2014
Skills
- Operation Management
- Training and Development
- Leadership and team building
- Relationship Management
- Business Development and Planning
- Networking strength
- Client Relationship Management
- Customer Engagement Strategies
- Trend Analysis Expertise
- Conflict Resolution and Problem Solving
- Budgeting and financial management
Accomplishments
- You Inspire Me Award 2019-2023: Peer to Peer Recognition
- Presidents Cabinet Sales Specialist 2015-2016: ranked in top 2% of all sales specialist
- Presidents Cabinet Senior Manager Retail 2020-2022: Leadership team ranked in top 2% of all sales teams
Timeline
Client Executive
VERIZON
02.2022 - Current
General Manager
Verizon
03.2019 - 02.2022
Sales Manager
Verizon
03.2016 - 03.2019
Master of Business Administration (M.B.A.) - Business Administration
Appalachian State University
BBA - Management - General Business
Appalachian State University
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