Andre Davis
South Mills
Summary
Proven leader and quick learner, excelled at Walmart and Food Lion by enhancing customer satisfaction and driving sales through strategic initiatives. Skilled in safety management and collaboration, significantly improved team performance and customer service techniques. Demonstrates a strong work ethic and attention to detail, prioritizing tasks effectively.
Overview
4
4
years of professional experience
Work History
Seasonal Worker
Walmart
05.2022 - Current
- Adapted to varying tasks and schedules to meet changing operational needs.
- Improved customer satisfaction by assisting with product selection and providing timely service.
- Supported team goals with proactive communication and collaboration.
- Managed seasonal displays, attracting attention and driving sales through strategic placement.
Customer Service Team Lead
Food Lion
10.2020 - 05.2022
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Education
Bachelor of Science - Business Administration
Elizabeth City State University
Elizabeth City, NC05-2025
Skills
- Quick learner
- Strong work ethic
- Collaboration
- Task prioritization
- Attention to detail
- Dependable and hardworking
- Heavy lifting
- Technical skills
- Safety management
Timeline
Seasonal Worker
Walmart
05.2022 - Current
Customer Service Team Lead
Food Lion
10.2020 - 05.2022
Bachelor of Science - Business Administration
Elizabeth City State University
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