André Tyson
Graham
Summary
Results-driven professional with diverse experience in retail management, emergency communications, customer service, and direct patient care. Skilled in high-pressure environments, including 911 call handling and caregiving, with a strong ability to communicate effectively across diverse populations. Proficient in Spanish with exceptional typing and organizational skills. Eager to bring dedication and long-term commitment to a healthcare facility.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Volunteer Work
Wadesboro
02.2026 - Current
- Delivered compassionate care to patients, enhancing their comfort and well-being in a volunteer healthcare setting.
- Supported nursing staff by assisting with daily patient activities and personal hygiene tasks, contributing to overall patient care.
- Monitored and documented patient vital signs, ensuring timely communication of changes to medical professionals.
Store Manager
UPS Store
Chapel Hill
11.2022 - Current
- Managed personnel functions, including recruiting, training, scheduling, and coaching associates to enhance team effectiveness
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Monitored and evaluated customer service delivery to ensure high levels of customer satisfaction
- Developed and implemented store marketing program to increase brand visibility and attract customers
- Manages Center financials and prepares/provides reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned including all the duties of the store associate
911 Telecommunicator
City of Durham
Durham
09.2021 - 10.2022
- Responded to emergency calls and assessed situations for appropriate action.
- Operated communication systems to dispatch police, fire, and medical services.
- Maintained detailed logs of calls and actions taken during incidents.
- Dispatches emergency units as required; notifies ranking officers of calls as necessary; maintain radio contact with
- Maintains currentknowledge of patrol boundaries main thoroughfares and accessroutes other law enforcement agencies
Sales Associate
UPS Store
Chapel Hill
06.2016 - 09.2021
- Assisted customers with shipping options and packaging solutions.
- Maintained inventory levels and organized stockroom efficiently.
- Operated shipping software to process orders accurately.
- Delivered high-quality customer service by assisting with shipping, packaging, and mail services
- Supported additional retail services such as printing, copying, and mailbox rentals as needed.
Administrative Assistant
Office of Scholarships and Student Aid
Chapel Hill
11.2013 - 06.2016
- Coordinated communication between students and scholarship committees.
- Managed appointment scheduling for scholarship advising sessions.
- Assisted with the preparation of scholarship application materials.
- Handled copy, fax, and printing services
- Participated in weekly meetings
Education
Certified Nurse Aide - Certified Nurse Aide 1 Training
Wisdom Health Academy
Durham, NC 11.2025 - 01.2026
Anson High School
Wadesboro, NCSkills
- Patient care
- Vital signs monitoring
- Emergency response
- Customer service
- Excellent typing skills
- Leadership and management
- Fast learner
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Notary Public State of North Carolina
Commission Number: 201732100030
Commission Expiration: January 9, 2028
CPR, First Aid, & Basic Life Support
Commission Expiration: February 27, 2028
References
- Anita Jackson, Case Manager (704) 221-9477
- Jackie Copeland, Office of Scholarships and Student Aid (919) 962-8396
- Yesenia Vanderbilt, Regional Manager UPS Store (919) 932-9117
- Jasmine McCrae, Durham Emergency Communications (919) 560-4500
Timeline
CNA
Volunteer Work
02.2026 - Current
Certified Nurse Aide - Certified Nurse Aide 1 Training
Wisdom Health Academy
11.2025 - 01.2026
Store Manager
UPS Store
11.2022 - Current
911 Telecommunicator
City of Durham
09.2021 - 10.2022
Sales Associate
UPS Store
06.2016 - 09.2021
Administrative Assistant
Office of Scholarships and Student Aid
11.2013 - 06.2016
Anson High School