Anasia Mables-Peace
Clayton
Summary
Dedicated professional with a strong focus on customer satisfaction and service quality. Experienced in supervising operations and addressing customer concerns effectively. Committed to enhancing team performance and fostering a positive work environment that drives employee engagement and loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Ziggi's Coffee
Clayton
12.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Took part in the interviewing, hiring, onboarding, and training processes.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations to maintain high standards of service quality.
- Trained and mentored new staff on coffee preparation and customer service techniques.
- Creating weekly schedules and ensuring all peak hours had optimized coverage.
- Resolving conflicts between team members in an effective manner.
- Monitored equipment performance to ensure proper functionality and safety compliance.
- Guided and supported staff members in daily tasks and project objectives.
- Encouraged collaboration among team members to enhance productivity and morale.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff members, setting priorities, and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented training programs to enhance new employees' skills and knowledge.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes to monitor and enhance customer satisfaction levels.
- Maintained up to date knowledge of company products and services to enhance customer experience.
- Collaborated with management on promotional events to enhance customer engagement.
- Resolved customer complaints promptly to maintain positive relationships and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tenseful situations.
Cashier/Restaurant Hostess
Chick-fil-A
Raleigh
02.2017 - 04.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer payments quickly and returned exact change and receipts.
- Processed customer transactions accurately and efficiently.
- Handled cash and credit payments responsibly and securely.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally, enhancing guest satisfaction and loyalty.
- Assisted customers with menu selections and special requests.
- Ensured cleanliness standards in dining area by promptly wiping down tables and chairs between seatings.
- Coordinated tasks to optimize service flow and enhance overall customer satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
- Trained new cashiers on procedures and customer service standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ09.2021
Skills
- Inventory management
- Schedule management
- Time management
- CRM
- Quality assurance
- Safety compliance
- Strategic planning
- Process improvement
- Business development understanding
- Team leadership
- Team collaboration
- Team motivation
- Employee training
- Employee scheduling
- Customer service
- Effective communication
- Problem solving
- Multitasking and organization
Timeline
Assistant Manager
Ziggi's Coffee
12.2023 - Current
Cashier/Restaurant Hostess
Chick-fil-A
02.2017 - 04.2020
High School Diploma -
Penn Foster College