ANANDÉ DANIELS
Winston Salem
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
Work History
Two's Lead Teacher
Sunshine House Learning Center
- Integrated Sunshine House's Brain Connect Explorer Curriculum across the five key brain development domains-critical thinking, language & literacy, movement & coordination, relationships & social skills, and sensory learning-through activity-based learning centers and intentional play.
- Delivered daily small-group and large-group experiences including creative arts, dramatic play, music & movement, outdoor exploration, and Seeds of Literacy activities, to build early literacy skills, character development, and school readiness.
- Fostered strong partnerships with families by using the MySunshineHouse app for sharing milestones, daily routines, and observations.
Pre-School Teacher
A Child's World Learning Center
- Developed and implemented lesson plans for cognitive and social-emotional development.
- Encouraged hands on activities and participation.
- Adapted teaching methods to meet individual student needs.
Server
Hungry Palate
- Maintained high standards of customer service in a fast paced restaurant.
- Fostered a loyal client base by addressing customer concerns effectively.
- Provided personalized recommendations and ensured a smooth dining experience.
Legal Assistant
Lexington Law Partners, PLLC
- Prepared case files, exhibits, and legal documents for trials, hearings, and depositions.
- Drafted pleadings, motions, subpoena, and discovery responses.
- Interviewed clients and witnesses to gather case details.
Pre-School Teacher
Antioch Child Care Academy
- Designed and implemented lesson plans that supported cognitive, physical, and social-emotional development using diverse teaching methods.
- Customized instruction based on individual student needs through interactive activities and group engagement.
- Used ongoing assessments to encourage a love for learning and promote overall personal growth.
Caregiver
Brookdale Assisted Living
- Helped with daily tasks such as bathing, dressing, and preparing meals to support clients' independence.
- Provided emotional support and companionship while ensuring safety and well-being.
- Managed medications and coordinated medical appointments to maintain consistent healthcare routines.
Call Center Representative
Alorica
- Delivered exceptional customer service and technical support by resolving complex financial inquiries with efficiency and care.
- Maintained strict data security while handling sensitive information and communicating clearly to build client trust.
- Met or exceeded performance goals by multitasking across calls, documentation, and administrative duties in a fast-paced environment.
Warehouse Associate
Amazon
- Picked, packed, and labeled merchandise for shipment, ensuring accuracy and efficiency in order fulfillment.
- Operated forklifts and pallet jacks to load, unload, and organize inventory in accordance with safety protocols.
- Conducted regular inventory checks and assisted with stock replenishment to maintain optimal warehouse flow.
Education
Bachelor of Science - Biology, English Pre-Med Concentration
Winston Salem State University
Winston Salem, NCSkills
- UX/UI Design
- CRM Proficiency
- Adobe Creative Cloud
- Data Entry
- SQL
- Microsoft Office Suite
- Customer service
Certification
- CPR & First Aid
- EDE
- HIPPA
- Safeserv
- SIDS
- OSHA
Projects
Wellness Wednesday Program, Brookdale Assisted Living, Launched weekly wellness sessions for senior residents to promote emotional health, increased resident morale and participation by over 50%., 2020
Languages
- English
- Conversational Spanish
References Portfolio
Available upon request.
Timeline
Two's Lead Teacher
Sunshine House Learning Center
Pre-School Teacher
A Child's World Learning Center
Server
Hungry Palate
Legal Assistant
Lexington Law Partners, PLLC
Pre-School Teacher
Antioch Child Care Academy
Caregiver
Brookdale Assisted Living
Call Center Representative
Alorica
Warehouse Associate
Amazon
Bachelor of Science - Biology, English Pre-Med Concentration
Winston Salem State University