Analia MULERO WALKER
Charlotte
Summary
Seasoned Administrative Operations Manager with a proven track record in overseeing daily operations, implementing process improvements, and managing administrative teams. Strong ability to streamline procedures, enhance productivity, and implement cost-effective solutions. Demonstrate high-level organizational and communication skills coupled with an innate ability to resolve complex operational issues. Consistently made a positive impact on operational efficiency in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Operations Manager
Mosaic Pediatric Therapy
Charlotte
08.2024 - Current
- Monitored and reported key performance indicators to the executive team.
- Managed and updated the master schedule for clients and therapists.
- Managed approval process for time-off requests based on established scheduling protocols.
- Facilitated seamless entry and exit procedures for clients.
- Coordinated timely submission of appointment documentation by clinical staff.
- Responsible for addressing all non-clinical concerns raised by families
- Managed clinic's inventory to maintain optimal supply levels.
- Coordinated with landlords and subcontractors to address maintenance needs effectively.
- Onboarded staff for administrative functions and policy compliance.
Office Executive Assistant
Creations Paint and Drywall, Inc.
03.2023 - 08.2024
- Facilitated the creation, maintenance, and compliance of schedules; managed and coordinated active calendars.
- Scheduled and confirmed meetings, ensuring clear communication across all parties.
- Maintained file organization according to office protocols, and built strong relationships with suppliers and customers.
- Provided ad hoc support and demonstrated a strong customer focus.
- Collaborated with project managers to ensure smooth pre-paint operations.
- Monitored progress to maintain compliance with the construction schedule.
- Coordinated communication with contractors, architects, consultants, and subcontractors.
- Facilitated communication between clients and management, confirming completeness and accuracy of project documents.
Student Affairs Program Coordinator
Central Piedmont Community College - Single Stop
02.2020 - 03.2023
- Coordinated interactions to streamline communication between community members, staff, faculty, and others.
- Assessed student needs and connected them with public benefits and community resources
- Facilitated student referrals to service providers and wraparound services
- Assessed the success and impact of program reports.
- Oversaw candidate pools and managed them efficiently.
- Coordinated with work-study students and interns, guaranteeing proper task allocation for available hours.
Shelter Associate
Hospitality House of Northwest North Carolina
Boone
11.2017 - 11.2019
- Assisted shelter guests with intake, crisis management, and immediate needs
- Trained in crisis intervention to de-escalate conflicts and support individuals in distress
- Monitored client milestones and maintained accurate progress tracking.
- Ensured a clean, organized, and safe environment, overseeing common areas and resource usage
- Facilitated connections between guests and case managers or service providers
- Maintained accurate records of shelter operations, including check-ins and incidents
Patient Transporter
Novant Matthews Medical Center
Matthews
05.2016 - 01.2018
- Ensured timely transportation of patients across hospital units.
- Monitored outpatient wait times and facilitated communication between patients and departments regarding their status
- Ensured patient comfort and satisfaction
Education
Bachelor of Arts - Psychology, Spanish - Language and Culture
Appalachian State University
Boone, NC12-2019
Skills
- Crisis Prevention Intervention (CPI)
- Benefits Screening
- Case Management
- Data Visualization
- Data Collection
- EHR Management
- Billing & Coding
- Appointment Scheduling
- QuickBooks
- Graphic Design
- Attention to Detail
- Collaboration
- Problem Solving
- Customer Service
- Adaptability
- Confidentiality
- Stress Management
- Time Management
- Leadership
- Emotional Intelligence (EQ)
- Cultural Competence
- Resource optimization
Certification
- Student Affairs Assessment Practitioner (SAAP), Central Piedmont Community College, Charlotte, NC | Oct 2020
- Leading Through the Enneagram, Central Piedmont Community College, Talent and Leadership Development Charlotte, NC | July 2022
- Crisis Prevention Intervention (CPI), Mosaic Pediatric Therapy, Charlotte, NC | August 2024
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Operations Manager
Mosaic Pediatric Therapy
08.2024 - Current
Office Executive Assistant
Creations Paint and Drywall, Inc.
03.2023 - 08.2024
Student Affairs Program Coordinator
Central Piedmont Community College - Single Stop
02.2020 - 03.2023
Shelter Associate
Hospitality House of Northwest North Carolina
11.2017 - 11.2019
Patient Transporter
Novant Matthews Medical Center
05.2016 - 01.2018
Bachelor of Arts - Psychology, Spanish - Language and Culture
Appalachian State University
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