Anakala Netsch
Wilmington,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Palmetto Moon
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Server
The Barefoot Bar
05.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Diploma - Esthetician
College of Wilmington
Wilmington, NC04.2024
High School Diploma -
Windom Area High School
Windom, MN05.2023
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Payment Processing
- Customer Engagement
- Reliability and punctuality
- Promotional strategies
- Attention to Detail
Timeline
Retail Sales Associate
Palmetto Moon
11.2023 - Current
Server
The Barefoot Bar
05.2021 - 08.2023
Diploma - Esthetician
College of Wilmington
High School Diploma -
Windom Area High School
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