Anaís Clemente-Colón
Richlands
Summary
Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist
WEPA Empowerment Center
Lebanon, PA
09.2025 - 05.2026
- Assisted in-person and phone-in Individuals, routing inquiries to appropriate departments.
- Managed agency voicemails and emails.
- Scheduled individuals for appropriate service.
- Provided administrative support to staff.
Benefit Programs Specialist II
Stafford County Dept. of Social Services
Stafford, VA
01.2022 - 05.2025
- Conducted eligibility assessments for SNAP and Medicaid applicants, ensuring compliance with federal and state policies.
- Conducted intake interviews with clients in-person or via phone call to gather and verify information.
- Managed high volumes of confidential client data, applications, and follow-ups via phone and online systems.
- Served as essential personnel during local disaster responses.
Office Associate II
Stafford County Dept. of Social Services
Stafford, VA
11.2021 - 01.2022
- Assisted in-person and phone-in clients, routing inquiries to appropriate departments.
- Managed agency voicemail, forwarded messages, and issued EBT cards.
- Maintained records and organized office documents.
Case Management Specialist
Council on Chemical Abuse
Reading, PA
07.2018 - 01.2021
- Coordinated intake appointments and maintained communication between clients and service providers.
- Performed data entry for case records and program reporting.
- Provided information and guidance to clients seeking medical assistance and treatment resources.
Case Management Specialist Trainee
Council on Chemical Abuse
Reading, PA
06.2015 - 06.2018
- Assisted clients with public assistance applications and coordinated appointment scheduling.
- Followed up with clients and providers to confirm intake attendance.
Bilingual Paraprofessional
Reading School District
Reading, PA
01.2008 - 09.2014
- Facilitated communication between students and educators in both English and Spanish.
- Supported classroom activities by preparing materials and managing student engagement.
- Collaborated with educators to adapt lesson plans for better comprehension by non-English speaking students.
Education
Diploma - Professional Massage Therapist
Berks Technical Institute
Wyomissing, PAHigh School Diploma -
Reading High School
Reading, PASkills
- Front Desk & Reception Operations
- Phone & Email Communication
- Appointment Scheduling & Calendar Management
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Record Management
- Customer Service & Visitor Relations
- Bilingual: English & Spanish
- Filing & Document Preparation
- Team Collaboration
Certification
- Certified Recovery Specialist, Easy Does It – October 2016
- Paraprofessional Certificate, Berks County Intermediate Unit – June 2011
- Certified Verbal IEP Interpreter, Reading School District – November 2010
Timeline
Receptionist
WEPA Empowerment Center
09.2025 - 05.2026
Benefit Programs Specialist II
Stafford County Dept. of Social Services
01.2022 - 05.2025
Office Associate II
Stafford County Dept. of Social Services
11.2021 - 01.2022
Case Management Specialist
Council on Chemical Abuse
07.2018 - 01.2021
Case Management Specialist Trainee
Council on Chemical Abuse
06.2015 - 06.2018
Bilingual Paraprofessional
Reading School District
01.2008 - 09.2014
Diploma - Professional Massage Therapist
Berks Technical Institute
High School Diploma -
Reading High School