Anahy Comninos
Fayetteville,NC
Summary
Experienced in customer service billing processes, supervision, and team management. Leveraging expertise in billing systems and customer service to drive operational efficiency. Proven track record of enhancing team performance and ensuring high levels of customer satisfaction through effective leadership strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
U.S. Army Reserve
02.2024 - Current
- Assisting fellow Soldiers progress in their Army careers, providing promotion and future training information
- Ensure the necessary support for commanders and keeping personnel data up to date
- Document preparation, drafting requests, and overseeing official documentation
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
Property Billing Specialist
Yardi Systems, Inc.
11.2022 - 01.2024
- Ensuring property is maintained to standards and address any issues proactively
- Maintaining organized financial records to aide reporting and calculating bill totals by looking through previous financial statements
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
Account Representative
First Source Advantage LLC
03.2021 - 05.2022
- Contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives
- Analyzed accounts for delinquencies and other ongoing issues.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
Claims Intake Specialist
Qrm inc
08.2019 - 12.2020
- Analyze whether coverages exist for newly reported claims
- Reduced claim resolution time by effectively coordinating with various departments for prompt information gathering.
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
Education
High school diploma -
Mitchell High School
Colorado Springs, CO05.2019
Skills
- Computer Networking
- SharePoint
- Communication skills
- Multi-line Phone Systems
- Customer Service
- Bilingual
- Fluent
- Microsoft Office
- Analytical thinker
- Data Entry
Certification
- Secret Clearance
- Property & Casualty License
Professionalsummary
Anywhere, US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
U.S. Army Reserve
02.2024 - Current
Property Billing Specialist
Yardi Systems, Inc.
11.2022 - 01.2024
Account Representative
First Source Advantage LLC
03.2021 - 05.2022
Claims Intake Specialist
Qrm inc
08.2019 - 12.2020
High school diploma -
Mitchell High School
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