Anabel Hernandez Roman
Lexington
Summary
Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
United Health Centers
Winston-Salem
06.2023 - Current
- Assisted patients in understanding referral processes and insurance requirements.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Assisted in the development of referral processes and procedures.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated regularly with patients regarding their care plans following a referral.
- Coordinated patient referrals to ensure timely access to healthcare services.
Dental patient service coordinator
United Health Centers
Winston-Salem
01.2019 - 05.2023
- Coordinated service requests and responses for timely resolution.
- Managed scheduling of service appointments for clients and technicians.
- Coordinated service schedules and appointments with clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Communicated with clients to understand service needs and preferences.
- Developed and maintained documentation of service procedures and policies.
Interpreter
The parenting institute
Winston-Salem
04.2017 - 12.2018
- Provided interpretation services for parents in workshops and support groups.
- Facilitated communication between diverse families and staff during events.
- Assisted in translating educational materials for parents and caregivers.
- Interpreted verbal conversations between individuals with limited English proficiency.
Education
High School Diploma -
Brittani Academy
High Point, NC07-2014
Skills
- Referral management
- Insurance verification
- Patient scheduling
- Healthcare coordination
- Documentation development
- Customer relationship management
- Customer service
- Data entry
- Computer skills
- Appointment scheduling
- Bilingual interpretation in spanish
Languages
Spanish
Professional
English
Professional
Timeline
Referral Coordinator
United Health Centers
06.2023 - Current
Dental patient service coordinator
United Health Centers
01.2019 - 05.2023
Interpreter
The parenting institute
04.2017 - 12.2018
High School Diploma -
Brittani Academy
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